topic Re: What's happened to customer service in Plusnet Feedback

What's happened to customer service

Pietro — Thu, 29 Sep 2016 21:34:00 GMT

It maybe that some customers are experiencing problems with not having broadband due to adverse conditions, but it doesn't mean the rest of its customers don't get any customer service. You can't speak to anyone on phone, you can't instant message them and they won't reply to ticket raised. Want to discuss renewal of my account, but am seriously thinking of leaving. The bigger they get the more customer services goes down the pan .

Re: What's happened to customer service

geek26 — Fri, 30 Sep 2016 07:20:20 GMT

Hi,

I fully understand your frustrations if you have raised a ticket you will receive a reply asap.. One of the plusnet staff on this forum should pick this up for you soon and deal with it for you

James

Re: What's happened to customer service

FLYMO — Fri, 30 Sep 2016 09:18:50 GMT

What customer service? In the past month had two problems ! First plusnet failed to send new router as promised, after a two week wait enventually got through and a router was sent. On line chat never works, if you phone you have to wait an age to get answered.

Yesterday my phone line ceased to work! Again no on line chat and was told to phone instead? How no phone? I think the lunatics have taken over the asylum! Tried to call on my mobile after an age just gave up! Yes the service used to good!

Moderator's note by Adie (Dvorak) changed all caps post as per Forum rules

Re: What's happened to customer service

chenks76 — Fri, 30 Sep 2016 10:13:16 GMT

turn off your adblockers and online chat will work.