topic Re: Unable to get any sort of reply from Plusnet in Plusnet Feedback

Unable to get any sort of reply from Plusnet

stevehoney — Sun, 25 Sep 2016 13:42:58 GMT

I have been waiting since 6th September to get PlusNet to port my old telephone number after joining PlusNet (mainly due to the fabulous customer service - surely you must stop mentioning that on your ads bearing in mind you have wait times of up to an hour on the telephone, the online chat is unable to "chat" even during your stated opening hours and you refuse to answer questions sent to your support team).

When will you port my number?

Stephen Honey

Re: Unable to get any sort of reply from Plusnet

St3 — Sun, 25 Sep 2016 21:51:04 GMT

Lets hope someone from plusnet can help you tomorrow, shocking story buddy

Re: Unable to get any sort of reply from Plusnet

rongtw — Sun, 25 Sep 2016 21:58:05 GMT

PN staff have taken a extended Siesta

Re: Unable to get any sort of reply from Plusnet

jelv — Mon, 26 Sep 2016 09:43:44 GMT

Raise a complaint ticket - see the code of practice link in my signature.

Re: Unable to get any sort of reply from Plusnet

HarryB — Mon, 26 Sep 2016 12:58:53 GMT

Welcome to the forums @stevehoney

Apologies for the delayed response you've been experiencing in regards to this matter.

I've placed the order for you and your old number should be back on your line within 24 hours.

Thanks for your patience.

Re: Unable to get any sort of reply from Plusnet

stevehoney — Tue, 27 Sep 2016 19:07:40 GMT

Thanks - finally sorted after putting this post on the forum