topic Re: Nice start to my Plusnet experience (not) in Plusnet Feedback

Nice start to my Plusnet experience (not)

karln — Mon, 26 Sep 2016 10:23:53 GMT

Nice start to my Plusnet experience (not)

Engineer calling this morning so moved all my Tv and stand stuff out of the way,

Engineer turns up to fit new line,

Sorry mate did not know I was fitting a new line and unable to get a hoist to fit one,

Will have to call back tomorrow,

So all tv stuff moved back and re wired back together and will have to un wire and remove again tomorrow,

not blaming plusnet, its BT blooming fault,

Hay ho.

Re: Nice start to my Plusnet experience (not)

gleneagles — Mon, 26 Sep 2016 11:04:06 GMT

Welcome to the forums,

Sorry to hear about the problems with BT.

Hope everything is sorted on their next visit and it does not turn into a long saga of events posted by some new users in other sections of the forum.

Keep us posted on how you get on.

Re: Nice start to my Plusnet experience (not)

Chris — Mon, 26 Sep 2016 13:52:48 GMT

I'm really sorry to hear of the issues, I hope it all gets sorted tomorrow. Let us know how it goes.

Re: Nice start to my Plusnet experience (not)

hursty — Mon, 26 Sep 2016 18:11:47 GMT

why is this BT's fault?

Re: Nice start to my Plusnet experience (not)

Chris — Mon, 26 Sep 2016 18:47:58 GMT

The engineers are Openreach engineers as they are the ones than maintain the network and install new lines.

Re: Nice start to my Plusnet experience (not)

hursty — Mon, 26 Sep 2016 19:12:10 GMT

still plusnets responsibility though.

You dont buy a sony TV from currys and when it develops a fault take it back to sony

How do you know plusnet havent transferred the info?

My experience with plusnet so far has made me think anything is possible

Took plusnet two months to sort my order out, Openreach nearly got the blame for that aswell

Re: Nice start to my Plusnet experience (not)

karln — Tue, 27 Sep 2016 11:02:13 GMT

Phone line now up and running.

Just waiting for my router to arrive now.

Re: Nice start to my Plusnet experience (not)

Chris — Tue, 27 Sep 2016 11:37:54 GMT

Now that the phone line is installed we'll need to place your broadband order, this takes 4-7 working days. I'll go get that in place now and ensure the router is ordered too.

Re: Nice start to my Plusnet experience (not)

karln — Sun, 02 Oct 2016 16:36:55 GMT

I now have a new problem,

when the engineer fitted my phone line it is chaffing against my next door house roof and it will only be a matter of time till it wares through and i lose my phone and broadband.