topic Re: Compensation for those affected by the new network issues in Plusnet Feedback

Compensation for those affected by the new network issues

jelv — Mon, 19 Sep 2016 08:47:24 GMT

Plusnet maintain that only a small number of people are affected by the issues highlighted in the monster thread. If that is the case it should be no problem giving compensation to them while they have a line that is not fit for purpose (I'm particularly thinking those who are gamers).

So Plusnet, you have two choices:

Pay proper compensation to those affected
Admit that the problem is far bigger than you are admitting.

Re: Compensation for those affected by the new network issues

rongtw — Mon, 19 Sep 2016 09:47:00 GMT

Thats the problem Jelv ,, they wont even admit they have a problem

and as far as i am aware they still moving customers to the NEW network ????

and i cant see them giving any compensation , as they most probably most new customers are on FREE BB offers

Re: Compensation for those affected by the new network issues

BrightonRock — Mon, 19 Sep 2016 16:02:10 GMT

However many are affected, there is a serious question for PlusNet of whether and how they will compensate us for the problems experienced on the new network.

Re: Compensation for those affected by the new network issues

St3 — Mon, 19 Sep 2016 18:23:12 GMT

How the hell are customers going to get compensation ? When they cant even get support questions answered ?

Speaking of free BB ... I just seen a sky advert on tv a few mins ago, sky are giving FREE FIBRE for 12 months if you take out phone rental of £17.99 and you dont have to have skytv either. Bearing in mind you only get a 25gig monthly allowance :S

Re: Compensation for those affected by the new network issues

Strat — Mon, 19 Sep 2016 18:45:35 GMT

25gig on fibre

At the daughter's house they do that easily in 2 days and they're not on fibre.

Re: Compensation for those affected by the new network issues

St3 — Mon, 19 Sep 2016 19:00:48 GMT

Plusnet are looking into all complaints which they are taking seriously

Re: Compensation for those affected by the new network issues

0rangecake — Mon, 19 Sep 2016 19:40:33 GMT

>plusnet

>compensation

pick one

Re: Compensation for those affected by the new network issues

St3 — Mon, 26 Sep 2016 11:32:58 GMT

Are customers who were offered to try the new (trial) network allowed to ask for compensation, Some of us were asked to try it in order to help plusnet. As most of us agreed to the trial does this mean compensation may not be given to those who have suffered badly from the affects of moving over?