topic Re: Online Chat in Plusnet Feedback

Online Chat

AirConnor — Tue, 13 Sep 2016 13:59:14 GMT

Can anyone tell me how to get rid of this plusnet group as a supplier. I have 4 telephone numbers (I have been trying them for a total of 11 hours now with a zero response. Any links they give me fail and e-mails are read but not answered. Alan Davey

Re: Online Chat

shutter — Tue, 13 Sep 2016 14:35:39 GMT

I suspect that the easiest way, would be to sign up with another supplier... and see if they can " transfer " your line.....

Re: Online Chat

AirConnor — Tue, 13 Sep 2016 14:41:46 GMT

Worst broadband service ever. I cannot get them to answer any comments and I am now trying to get BT, because they apparently owned these muppets, to get rid of them. Al Davey

Re: Online Chat

shutter — Tue, 13 Sep 2016 19:24:35 GMT

@AirConnor Been with PlusNet for nearly 9 years... so it can`t be the worst.........

Re: Online Chat

PeterLoftus — Tue, 13 Sep 2016 20:15:45 GMT

You can use snail mail

Re: Online Chat

tstaddon — Wed, 14 Sep 2016 08:24:01 GMT

Don't go to BT thinking that by doing it you're cutting out the middle man.

Openreach is the useless arm of BT and it has a monopoly on a lot of the infrastructure. It is NOT the same business unit that deals with domestic phone/broadband contracts. Whether you go with Plusnet, BT Retail or anybody else, chances are it'll be Openreach who screw things up, kick deadlines down the road, etc.

The railways are an equivalent of sorts - Network Rail is the agency responsible for the infrastructure, the train operating companies run stuff on the infrastructure. If the signals go down on the east coast mainline ALL trains from ALL companies that use that signalling are affected, and it wouldn't matter which train you were on, you'd have the same problem.

This is why there is such a strong lobby for Openreach to be broken away from BT completely because as things stand, people are being misled simply by BT Retail and BT Openreach both being BT companies - they think BT Retail has direct access to BT Openreach in a way that Plusnet doesn't, but this isn't true.