https://community.plus.net/t5/Plusnet-Feedback/Appalling-service-cannot-get-through-to-PN/m-p/1366242#M73086 <P>I have never seen such poor customer service --- ever.</P> <P>I wanted to upgrade my account - yep I wanted to spend more with PN; a position that most vendors see as a positive situation all I need to do is make a phone call.....</P> <P>I've been trying to contact PN for over 6 days and today took the biscuit</P> <P>For the last 6 days usual phone wait - 30 minutes but actually none made it within 60 minutes and all cut off</P> <P>Tried chat today start at no 3 in Que then go to 4 then 5 then 4 then 5 then 3 and after 45 minutes 2 then 3</P> <P>GUYS THE NUMBERS ARE SUPPOSED TO GO DOWN!!!!!</P> <P>I'll cut of the payment (after all they want me to pay more for an upgrade than a new customer would get) then see if they get interested</P> <P>No respect to PN - you do not "do you proud"</P> <P>Update - got through on the phone after 6 hours and guess what - existing customers are required to pay about £126 MORE for the same product than&nbsp;new customers because "they are new customers".</P> <P>Well PN - I can get the same service for £100 less so £226 says that I should be looking elsewhere</P> Sat, 10 Sep 2016 15:36:44 GMT Fenris 2016-09-10T15:36:44Z https://community.plus.net/t5/Plusnet-Feedback/Appalling-service-cannot-get-through-to-PN/m-p/1366242#M73086 <P>I have never seen such poor customer service --- ever.</P> <P>I wanted to upgrade my account - yep I wanted to spend more with PN; a position that most vendors see as a positive situation all I need to do is make a phone call.....</P> <P>I've been trying to contact PN for over 6 days and today took the biscuit</P> <P>For the last 6 days usual phone wait - 30 minutes but actually none made it within 60 minutes and all cut off</P> <P>Tried chat today start at no 3 in Que then go to 4 then 5 then 4 then 5 then 3 and after 45 minutes 2 then 3</P> <P>GUYS THE NUMBERS ARE SUPPOSED TO GO DOWN!!!!!</P> <P>I'll cut of the payment (after all they want me to pay more for an upgrade than a new customer would get) then see if they get interested</P> <P>No respect to PN - you do not "do you proud"</P> <P>Update - got through on the phone after 6 hours and guess what - existing customers are required to pay about £126 MORE for the same product than&nbsp;new customers because "they are new customers".</P> <P>Well PN - I can get the same service for £100 less so £226 says that I should be looking elsewhere</P> Sat, 10 Sep 2016 15:36:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Appalling-service-cannot-get-through-to-PN/m-p/1366242#M73086 Fenris 2016-09-10T15:36:44Z