topic Re: Hard of hearing? in Plusnet Feedback

Hard of hearing?

gmorris59 — Sat, 03 Sep 2016 15:21:36 GMT

Do you assume that people waiting on the line for customer service (39 minutes) are hard of hearing. I have mentioned this before but why is the repetitive music so loud. It is such a simple feature to control. Listen to it yourself.

Re: Hard of hearing?

PeterLoftus — Sat, 03 Sep 2016 15:33:01 GMT

I'm surprised if you hold the phone to your ear while waiting. I put it on speaker and get on with something else like reading the paper while I wait!

Re: Hard of hearing?

gmorris59 — Sat, 03 Sep 2016 15:42:26 GMT

I do the same and turn the volume to 1 / 10. But why do they do this? It is so simple - yet shows a complete lack of care and quality

Re: Hard of hearing?

Minivanman — Sat, 03 Sep 2016 15:45:11 GMT

Hearing apart, waiting on line for thirty nine minutes is totally and utterly unacceptable. How companies plusnet included get themselves into such a situation is totally beyond me. Do they dare to explain?

Re: Hard of hearing?

gmorris59 — Sat, 03 Sep 2016 15:59:48 GMT

This is so true. Do CEO's ie. Andy Baker understand the frustration that clients feel? trying to find out his salary but looking at BT salaries+bonus (owner of Plusnet) he is probably close to 1 million GBP. Not bad

Re: Hard of hearing?

rongtw — Sat, 03 Sep 2016 16:49:57 GMT

I would imagine PN staff here get fed up with saying SORRY all to frequently

Re: Hard of hearing?

VileReynard — Sat, 03 Sep 2016 19:00:59 GMT

Plusnet are paying the phone bills, not the poor customer.

I expect that's why they only offer "support" for a severely limited period each day.

Re: Hard of hearing?

Minivanman — Sat, 03 Sep 2016 20:56:28 GMT

Have just counted up how many times they have said sorry to me in the last six months and if I told you, you'd not believe me - but let's just say it's pushing three figures. Amazed? So am I, so am I.