https://community.plus.net/t5/Plusnet-Feedback/Plusnet-is-a-joke/m-p/1361513#M72788 the call centre IS UK based. Sat, 27 Aug 2016 13:21:10 GMT chenks76 2016-08-27T13:21:10Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-is-a-joke/m-p/1361510#M72787 <P>I too now hate plusnet, after moving house last year, I was offered fibre optic broadband half price for 18 months, so I said I would think about it. Decided to upgrade online and it now costs me £50 a month. Every time I call and wait about half an hour for a connection I'm told "it is not possible to do online and nothing can be done to change it" Erm, yes something can be done, a credit can be applied to my account. The call centre isn't UK based, which is fine, but I cannot understand what they say as there is a language/accent barrier, when I said to the man yesterday that I could not understand what he was saying he shouted at me and said I was rude!! Aye, plusnet does us proud........Not!!!</P> Sat, 27 Aug 2016 13:13:32 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-is-a-joke/m-p/1361510#M72787 DG 2016-08-27T13:13:32Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-is-a-joke/m-p/1361513#M72788 the call centre IS UK based. Sat, 27 Aug 2016 13:21:10 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-is-a-joke/m-p/1361513#M72788 chenks76 2016-08-27T13:21:10Z