topic Re: Price Rise email - not received in Plusnet Feedback

Price Rise email - not received

Oldjim — Tue, 23 Aug 2016 08:28:01 GMT

It may be my recontract stopped it but I should still have been informed about the call charge changes

I have checked closed tickets and nothing there

Re: Price Rise email - not received

MattyC — Tue, 23 Aug 2016 10:52:38 GMT

Hi Jim,

The notification was sent on July 29th in your circumstance, so a few weeks ago.

In this instance, the pricing refresh emails have not been documented in the ticket system, and rather sent directly by email instead.

Hope this clarifies.

Matty

Re: Price Rise email - not received

Oldjim — Tue, 23 Aug 2016 13:51:51 GMT

Assuming it was sent to my normal address - postmaster@ it didn't arrive so what proof have you that you sent it

Re: Price Rise email - not received

HarryB — Tue, 23 Aug 2016 14:19:00 GMT

I've spoke to the relevant back end people about this and they're looking in to this further for us.

Aiming to get you an update/more information as soon as possible and I'll get back to you as soon as I can.

Re: Price Rise email - not received

Anonymous — Tue, 23 Aug 2016 23:06:51 GMT

@MattyC wrote:

[...] pricing refresh [...]
Hope this clarifies.

Matty

It might clarify things more (and be more honest) if you said 'increase' rather than 'refresh'.

One day maybe Plusnet will decrease prices, or at the very least stop the far too regular above inflation price rises. Now that really would be refreshing...

Re: Price Rise email - not received

kevinduke — Wed, 24 Aug 2016 06:26:11 GMT

I have not received the email either.

Re: Price Rise email - not received

HarryB — Wed, 24 Aug 2016 08:13:36 GMT

@kevinduke - I've checked your account and it looks like we sent you the email on 19/07/16. I've also put a ticket on your account with more information on this for you.

I hope this helps.

Re: Price Rise email - not received

kevinduke — Wed, 24 Aug 2016 09:01:27 GMT

Hi Harry

Thanks for confirming.

Do you know what address it was sent to as I cannot find it anywhere.

Thanks

Re: Price Rise email - not received

HarryB — Wed, 24 Aug 2016 09:06:14 GMT

It would have been sent to the email address on your account, the .me.uk address.

Re: Price Rise email - not received

kevinduke — Wed, 24 Aug 2016 09:20:44 GMT

Found it thanks.

Re: Price Rise email - not received

HarryB — Wed, 24 Aug 2016 09:45:44 GMT

Excellent. Thanks for confirming that

Re: Price Rise email - not received

RobPN — Wed, 24 Aug 2016 10:00:55 GMT

alanj wrote:

... One day maybe Plusnet will decrease prices, ...

It has been known to happen at least once in the past as I recall. I just checked my account transactions (for the date) and my payment was reduced from £22.99 per month to £21.99 in May 2003, and that was not for changing account type but an actual price reduction (ISTR I was on ADSL 512Kb/s download speed at that time).

Re: Price Rise email - not received

HarryB — Tue, 30 Aug 2016 14:01:55 GMT

@HarryB wrote:

I've spoke to the relevant back end people about this and they're looking in to this further for us.

Aiming to get you an update/more information as soon as possible and I'll get back to you as soon as I can.

@Oldjim - Just to let you know, I've not forgotten about this and I'm trying to get more information to come back to you with as soon as possible. Thanks for your patience.

Re: Price Rise email - not received

HarryB — Tue, 30 Aug 2016 16:09:04 GMT

@Oldjim- Following my previous response, I've received the following to advise you.

We’re really sorry we weren’t able to email some of you about our upcoming price changes but don’t worry, you will not be impacted by these changes for 30 days after receipt of a reissued pricing email. We will also credit your account with any changes to your package price and will ensure you’re not impacted by any other charges.