topic Re: Changing date of Direct Debit - can't be done!! in Plusnet Feedback

Changing date of Direct Debit - can't be done!!

eccles030 — Mon, 16 Nov 2009 16:00:31 GMT

After months of being told that Plusnet were 'fixing' the method in which they handle direct debit payments, I've now been told that I can never change the date in which my payments go out on!!
What the hell?? I have around 30 direct debits coming out of my bank, from companies big and small. I've changed them ALL to the 1st of every month so I know exactly where my money is up to. Except for Plusnet - it's highly annoying.
Plusnet is apparently incapable of changing the date of my direct debit to the 1st of every month. Please can someone help, would be amazing if I could change the date. I was told on the phone that quite a few people have 'complained' about this too!
Regards,
Mark

Re: Changing date of Direct Debit - can't be done!!

csogilvie — Mon, 16 Nov 2009 16:52:50 GMT

Do you have Home Phone?
I'm fairly sure Billing Date's can be changed as long as a customer DOES NOT have Home Phone.

Re: Changing date of Direct Debit - can't be done!!

eccles030 — Mon, 16 Nov 2009 17:04:33 GMT

Hi mate,
I don't have home phone no, why did they tell me it can't be done I wonder? I'm with BT with my phone. There's nothing online that I can see where I can change it either!
Cheers,
Mark
adie:quote

Re: Changing date of Direct Debit - can't be done!!

csogilvie — Mon, 16 Nov 2009 17:10:57 GMT

Hmm, as I say, I thought it could be done... suggest you wait on one of the Comms Team seeing this thread.

Re: Changing date of Direct Debit - can't be done!!

Lurker — Mon, 16 Nov 2009 19:01:29 GMT

It can be done, they just have to do the sums...
Today is 16th, lets say you normally get billed on the 14th. (So you've already paid up until 13th Dec)
All the PN agent needs to do is calculate a pro-rated payment for the 14th Dec to 31st Dec.
Then they need to move your bill date to 1st of month, and set your next bill date as 1st Jan.
Take payment now for the 1/2 month, and it's done.
It will throw your finances a little out of shape, but its the easiest way.
Other than that, you could get them to play around with your billing date (set the next bill date to be 1st Dec for example, and ask them to apply a credit to *that* invoice so that on 1st Dec you only pay the balance due for 14th-31st Dec)
The second way works better for you, but its harder for them.
The first way gets you where you want to be without too much difficulty though.
I have heard of people doing this - the trouble is that its not automated, so you need to get hold of the right person to do the sums and apply them manually.
Col's suggestions of hoping for a Comms Staffer is the best bet.

Re: Changing date of Direct Debit - can't be done!!

Emma — Mon, 16 Nov 2009 20:20:14 GMT

Quote from: James_G
It can be done, they just have to do the sums...

it can't be done
I've been trying to get my mother in laws account changed since March.
Extremely annoying as I said it could be done (being an old school plusnetter it could be done in my days)
Hopefully a kindly developer will pick up on this and sort it out as it isn't very useful to plan your finances.

Re:Changing date of Direct Debit - can"t be done!!

Mand — Tue, 17 Nov 2009 10:54:11 GMT

It *can* be done, it's just not the simple task it used to be for certain accounts.
Anyone needs it done, raise a ticket and PM me the number and I'll sort it.

Re:Changing date of Direct Debit - can"t be done!!

eccles030 — Tue, 17 Nov 2009 20:17:57 GMT

That's awesome thanks Mand. I'll raise a ticket now and PM you soon.
Cheers,
Mark
dick:quote

Re: Changing date of Direct Debit - can't be done!!

Lurker — Wed, 18 Nov 2009 12:01:16 GMT

Quote from: James_G
It can be done,

Quote from: Mand
It *can* be done,

I knew I wasn't imagining it.

Re:Changing date of Direct Debit - can"t be done!!

eccles030 — Sun, 22 Nov 2009 10:58:12 GMT

Quote from: Mand
It *can* be done, it's just not the simple task it used to be for certain accounts.
Anyone needs it done, raise a ticket and PM me the number and I'll sort it.

Mand, did you manage to take a look at this for me at all?
Thanks,
Mark

Re: Changing date of Direct Debit - can't be done!!

mrmarkus1981 — Fri, 27 Nov 2009 13:25:07 GMT

I could do with changin my DD date, anyone had any joy yet?

Re: Changing date of Direct Debit - can't be done!!

Mand — Fri, 27 Nov 2009 15:16:38 GMT

Sorry, I've been crazily busy this week, I'll get onto these tonight.

Re: Changing date of Direct Debit - can't be done!!

eccles030 — Fri, 27 Nov 2009 15:18:23 GMT

Mandy, a guy called Peter Coventry called me yesterday and sorted it out for me. Thanks anyway,
adie:quote

Re: Changing date of Direct Debit - can't be done!!

Mand — Sat, 28 Nov 2009 22:42:11 GMT

Yeah, unfortunately what he did wasn't correct. I've sorted it now, but had to do some funky stuff. Please ignore the emails you'll have just been sent, you're on the right product with the right billing date now.

Re: Changing date of Direct Debit - can't be done!!

zubel — Sun, 29 Nov 2009 18:09:13 GMT

Quote from: eccles030
Mandy,

You're brave...
B.

Re: Changing date of Direct Debit - can't be done!!

Mand — Sun, 29 Nov 2009 20:02:54 GMT

Nah, I always let the first one slip, after that it's trouble though.

Re: Changing date of Direct Debit - can't be done!!

pierre_pierre — Sun, 29 Nov 2009 21:15:36 GMT

well he was a bit of a Goon

Re: Changing date of Direct Debit - can't be done!!

eccles030 — Sun, 29 Nov 2009 23:14:53 GMT

Have I missed something?
Thanks for sorting it 'Mand'

Re: Changing date of Direct Debit - can't be done!!

pierre_pierre — Mon, 30 Nov 2009 07:01:29 GMT

it was only a small slip up, you added a "y" last time
and my comment as to your name there is/was a radio program in the 50's called the Goons that features Eccles, so you could be a Goons fan, a fruit cake or a place

Re: Changing date of Direct Debit - can't be done!!

Mand — Mon, 30 Nov 2009 08:31:50 GMT

You didn't miss anything eccles, just a bit of a running joke round these parts, as I don't like to be called Mandy.