topic Re: Longest call waiting now - Currently unavailable in Plusnet Feedback

Longest call waiting now - Currently unavailable

ITWorks — Mon, 08 Aug 2016 11:01:48 GMT

http://portal.plus.net/supportpages.html?a=21

PN when is the above going to be fixed ? , its well over a year it has been like this (if my memory is correct)

Regards
Mike

Re: Longest call waiting now - Currently unavailable

Minivanman — Mon, 08 Aug 2016 12:02:04 GMT

"Your call is important to use, please hold the line..... until it is no longer important to you"

Re: Longest call waiting now - Currently unavailable

BenB — Tue, 09 Aug 2016 12:50:01 GMT

Hi ITWorks,

What part you having difficulty with through the support pages?

Re: Longest call waiting now - Currently unavailable

jaread83 — Tue, 09 Aug 2016 12:58:14 GMT

I think they are referring to the 'longest call waiting now' part of this page:

http://www.plus.net/supportpages.html?a=212 (they missed the 2 at the end of the url)

Re: Longest call waiting now - Currently unavailable

Minivanman — Tue, 09 Aug 2016 13:04:45 GMT

Brian in last night's Family guy went to India to meet the girl at the call centre, great comment from her was "I have to go now, I have ten thousand people on hold" . I think it was little Stewie Griffin who asked why in India they all work in call centres, yet in America they are all doctors!

You have to laugh

Re: Longest call waiting now - Currently unavailable

ITWorks — Tue, 09 Aug 2016 15:45:53 GMT

@BenB i was referring to the problem with the "longest call waiting now - Currently unavailable" but missed the 2 of the link ( jaread83 provided the correct link )

This issue has been going on for such a long time , has it been swept under the carpet , hoping customer will forget?

Regards
Mike

Re: Longest call waiting now - Currently unavailable

Chris — Tue, 09 Aug 2016 15:52:28 GMT

I don't think that will return, the page is quite old and probably needs an update as well to bring it in line with the new style help pages.

Re: Longest call waiting now - Currently unavailable

ITWorks — Tue, 09 Aug 2016 16:03:16 GMT

So informing customers of the longest call wait , is no longer that important to PN as it once was then

Re: Longest call waiting now - Currently unavailable

Chris — Tue, 09 Aug 2016 16:04:41 GMT

That isn't what I've said. I'm just trying to set the expectations that it's unlikely to be back, it's been over 2 years since it was removed (possibly longer).

Re: Longest call waiting now - Currently unavailable

ITWorks — Tue, 09 Aug 2016 16:20:27 GMT

Sorry @Chris, i was not meaning to say that is what you said, but reading between the lines , that is conclusion i came to ( wrongly or rightly ) .

What makes you think the feature will not be coming back ?