topic Re: Advance txt from Plusnet in Plusnet Feedback

Advance txt from Plusnet

pjmarsh — Wed, 27 Jul 2016 13:02:44 GMT

It's good to see that Plusnet have been listening to some of what's said on here. I've seen lots of threads with people asking if the phone call that they'd received is from Plusnet or not, trying to offer a better deal. I've just received a txt from Plusnet telling me that they think I could get a better deal and they'll be calling me in the next few days.

Phil

Re: Advance txt from Plusnet

moggysmam — Wed, 27 Jul 2016 13:15:49 GMT

Hi,

Ive just had the same text. I was wondering whether it's because I have no contract at the moment? I'm on the top package, so I don't know what they're gonna offer me?

Re: Advance txt from Plusnet

pjmarsh — Wed, 27 Jul 2016 13:25:45 GMT

Most likely they'll offer you a lower rate for you signing up to a longer contract. I'd have normally already contacted the Customer Options Team to negotiate a lower rate for my package but I'm moving in a couple of weeks time (still waiting for the date from the solicitors), so will see what I can get along with a house move as soon as I know when I need to switch.

Phil

Re: Advance txt from Plusnet

Browni — Wed, 27 Jul 2016 13:33:58 GMT

Don't you think spammers could do the same?

Or is the text I received from Microsoft regarding the virus on my PC also false?

Re: Advance txt from Plusnet

pjmarsh — Wed, 27 Jul 2016 13:42:56 GMT

Quite possible, but at least if you know they are going to call you can check out and make sure the txt is genuine before they call if you wanted.

Phil

Re: Advance txt from Plusnet

Chris — Wed, 27 Jul 2016 13:46:40 GMT

I believe these are genuine, but it'd be good if you could PM me a copy of the text if that's possible?

Re: Advance txt from Plusnet

pjmarsh — Wed, 27 Jul 2016 14:10:23 GMT

Thanks Chris. I've PM'd you.

Thanks

Phil

Re: Advance txt from Plusnet

Chris — Wed, 27 Jul 2016 14:29:58 GMT

Thanks, I've passed this on to see what's going on with this.

Re: Advance txt from Plusnet

Chris — Wed, 27 Jul 2016 15:33:24 GMT

These are genuine and from us, you'll get a call in the next few days unless you opt out via our website.

Re: Advance txt from Plusnet

pjmarsh — Wed, 27 Jul 2016 16:04:51 GMT

Thanks Chris, I though it was.