topic £50 activation fee when renewing contract in Plusnet Feedback

£50 activation fee when renewing contract

SteveA — Thu, 14 Jul 2016 11:44:01 GMT

I've been a Plusnet Customer for years

I entered into a new 2 year contract with you including the TV package in June and I've been billed a £50 activation fee... there was NO mention of this in the emails I'd had (nor was it mentioned during the phone call I had).

I've raised this directly with a CS Rep here on the forums but despite promises to look into it nothing apparently has happened.

To say I'm not happy is an understatement...

Re: £50 activation fee when renewing contract

w23 — Thu, 14 Jul 2016 12:07:46 GMT

Have you just added the TV package? The YouView+ box has a £50 charge that's referrred to as an Activation Fee (though, if it wasn't mentioned at all then I can understand that you'd be unhappy about being charged).

https://portal.plus.net/tv/

Re: £50 activation fee when renewing contract

SteveA — Thu, 14 Jul 2016 12:17:06 GMT

As I said - this was a special deal PN offered me via email and nowhere in the email does it mention that I'd be charged £50.

Re: £50 activation fee when renewing contract

Chris — Thu, 14 Jul 2016 13:59:25 GMT

If you took the higher of the 2 TV boxes then there is a £50 fee for this, it should have been shown as you proceeded through the upgrade journey.