topic Re: Time to jump ship? in Plusnet Feedback

Time to jump ship?

Surfer — Mon, 04 Jul 2016 09:26:23 GMT

We have been Plusnet customers for many years however the cost of line rental is getting beyond a joke. Plus on top they want to increase the cost of our ultra slow broadband connection by it seems 100%?

Our village is getting fibre within the next month or so which will then give us the choice of ISPs plus line rental options. We normally pay our line rental up front but as we do not want to be locked in to Plusnet for another year in case there are better offers, we are going to hang fire.

Re: Time to jump ship?

Gel — Mon, 04 Jul 2016 10:18:11 GMT

They have to rely on the Openreach copper network; where have you seen that costs are to double?
If fibre is on horizon (from O/R) that'll only give you one more competitor to look; ie their parent.

Unless it's one of the independent fibre companies using the local government funding support.

Re: Time to jump ship?

Chris — Mon, 04 Jul 2016 10:20:26 GMT

Looking at our cost of line rental compared to many others it's still very competitive. I understand that your broadband cost is increasing slightly too, although it's by £1, not 100%. As you're on an old broadband product it might be worth having a conversation with our customer options team if you did decide to stay, they could help get you on to a current product and probably arrange a discount on this too.

Re: Time to jump ship?

Surfer — Mon, 04 Jul 2016 12:20:26 GMT

As per the email recevied thsi morning; The standard cost of your Value broadband is increasing from £12.99 to £13.99 a month. This doesn’t take into account any discounts you might have on your broadband. Currently I am paying £6.99 a month for broadband albeit a very slow connection.

Re: Time to jump ship?

Oldjim — Mon, 04 Jul 2016 12:23:19 GMT

but your existing discount would remain hence there would be an increase of £1 in your effective broadband price plus the increase in line rental and call charges

Re: Time to jump ship?

Chris — Mon, 04 Jul 2016 12:23:54 GMT

Let me look in to that, I can see you're currently paying £6.49 per month (although realistically you're in a higher cost market area so it should be £12.99). I'll come back when I get more info.

Re: Time to jump ship?

Chris — Mon, 11 Jul 2016 14:15:24 GMT

Hi @Surfer

I'm just about to update a ticket on your account with confirmation of this but I've been advised your broadband price will be increasing by £1, not increasing to £13.99.

Re: Time to jump ship?

Surfer — Mon, 11 Jul 2016 15:44:30 GMT

A £1 increase is a 15.5% increase? Has every one else's BB increased by 15.5% or is it just me?

Re: Time to jump ship?

Chris — Mon, 11 Jul 2016 15:46:44 GMT

You are on a product we no longer sell I'm afraid and we've taken the decision to increase the price that anyone on that product pays by £1.

Re: Time to jump ship?

chenks76 — Mon, 11 Jul 2016 16:38:16 GMT

mine is increasing by £1 a month and my product is still one you sell.

Re: Time to jump ship?

TheDeuce — Wed, 13 Jul 2016 10:18:39 GMT

your broadband is increasing by 23p a week.....is it really something to get your knickers in a twist about?

Re: Time to jump ship?

chenks76 — Wed, 13 Jul 2016 10:50:59 GMT

once you use that attitude you tend to find you run out of money very quickly.

Re: Time to jump ship?

TheDeuce — Wed, 13 Jul 2016 10:53:17 GMT

my finances are fine, but thanks for the tip

Re: Time to jump ship?

billnotben — Wed, 13 Jul 2016 11:52:21 GMT

@TheDeuce wrote:

your broadband is increasing by 23p a week....

That old chestnut of trying to make unjustified price rises acceptable.

Next comes it's only increasing 23p a day..................

Next comes it's only increasing 23p an hour...............

Re: Time to jump ship?

TheDeuce — Wed, 13 Jul 2016 12:05:07 GMT

if people don't like it then leave, argument over, let us who have more important things going on in life than 23p a week get on with things.

Re: Time to jump ship?

Surfer — Wed, 13 Jul 2016 16:51:41 GMT

@TheDeuce wrote:

your broadband is increasing by 23p a week.....is it really something to get your knickers in a twist about?

I am not bothered about the increase however it appears you are getting your knickers twisted and knotted because I asked if every one was having the same 15% increase? Maybe you are worried that your BB will increase by the same rate?

Re: Time to jump ship?

TheDeuce — Thu, 14 Jul 2016 17:02:20 GMT

my knickers twisted a long time ago lol