topic Re: Email from Plusnet in Plusnet Feedback

Email from Plusnet

gleneagles — Fri, 01 Jul 2016 15:20:16 GMT

Got an email from plusnet the other day regarding a number of changes to the service on 1st August, one thing mentioned in the email was a section regarding nuisance calls and if interested in a phone coming soon it said to click here to add your details and we will be in touch, unfortunately nothing happens with the click here bit and if attempting to reply to the email it simply says,' do not reply'.

Perhaps something on my anti virus is blocking me replying but this email must have gone to thousands of other customers, has anyone else flagged up a problem with it.

Re: Email from Plusnet

HarryB — Fri, 01 Jul 2016 16:10:20 GMT

@gleneagles wrote:

one thing mentioned in the email was a section regarding nuisance calls and if interested in a phone coming soon it said to click here to add your details and we will be in touch

I'll look in to that and get back to you. I'll aim to respond tomorrow, but I may not be able to get an answer until next week.

Re: Email from Plusnet

RichardB — Fri, 01 Jul 2016 18:00:24 GMT

clicking on "here" took me to https://a.pgtb.me/NRZvB7

I do not know if the link is unique to me or the same for all?

Re: Email from Plusnet

gleneagles — Fri, 01 Jul 2016 18:25:50 GMT

@HarryB wrote:

@gleneagles wrote:

one thing mentioned in the email was a section regarding nuisance calls and if interested in a phone coming soon it said to click here to add your details and we will be in touch

I'll look in to that and get back to you. I'll aim to respond tomorrow, but I may not be able to get an answer until next week.

Thanks,

The Link in RichardB's post worked for me, so problem sorted.

Thanks

Re: Email from Plusnet

chenks76 — Sat, 02 Jul 2016 11:54:26 GMT

seems like a mostly pointless feature, as the phone still rings and you still need to go answer it.
is the feature clever enough to know if it's a recorded message that it's listening to or an actual person on the other end?

Re: Email from Plusnet

newagetraveller — Sun, 03 Jul 2016 10:56:29 GMT

"seems like a mostly pointless feature, as the phone still rings and you still need to go answer it."

No, you are wrong.

The 'phone doesn't ring if the number calling is not in the phone's memory or is of a type that is blocked, e.g. witheld, international etc..

However, the phone does ring if the caller chooses to provide a message as to who is calling. There are then options to choose whether to accept, reject, send to answering machine etc..

The screen does display any relevant information to make a choice of whether to answer or not.

I wouldn't be without it now.

Re: Email from Plusnet

gofaster — Mon, 04 Jul 2016 10:52:13 GMT

It doesn't seem to mention caller id? Am I right in guessing that it needs the (chargeable) caller id feature to allow it to work?

Re: Email from Plusnet

MattyC — Tue, 05 Jul 2016 09:48:36 GMT

CallerDisplay would need to be activated from our side too, yes.