topic Re: Upload Speed in Plusnet Feedback

Upload Speed

creeve42 — Tue, 28 Jun 2016 23:08:39 GMT

Just switched to plusnet Fibre Unlimited from Sky, where I was getting a good 34Mbit download, 8Mbit upload speed. After switching found out (in the small print) that the upload is limited to 2Mbit. So, after going through the technicalities to eliminate any issues, agreed to move up to Fibre Extra product with the expectation that the I'd be able to get 34Mbit down, and 8Mbit up. Got a go live date, when the date came was told I can't move up to the Extra product, as my line won't support downloads above 39Mbit.

I don't understand why i can't move up, I'm happy with the download, it's the upload I want to speed up, and a move to Fibre Extra would have resolved that problem. Uploads to onedrive are so slow.

Is there anything i can do to increase my upload speed?

Chris

Re: Upload Speed

chenks76 — Wed, 29 Jun 2016 06:43:54 GMT

there's nothing you can do yourself as your account is physically limited to 2Mbps upstream.
plusnet won't sell you the 80/20 product as your line is not capable of achieving more than the downstream you already get.

the only thing you can do is exercise your right to a cooling off period (if you are still inside it) and move to another ISP.

Re: Upload Speed

dvorak — Wed, 29 Jun 2016 06:57:01 GMT

or wait until the package changes come in (August?) when the 55/10 product is launched

Re: Upload Speed

maranello — Wed, 29 Jun 2016 07:53:59 GMT

55/10 product? Is this privileged knowledge or speculation on your part?

Re: Upload Speed

chenks76 — Wed, 29 Jun 2016 07:54:59 GMT

but will plusnet sell that package to the customer even though they can't get more than 38Mbps.
the 40/2 product isn't being removed, is it?

Re: Upload Speed

dvorak — Wed, 29 Jun 2016 09:40:10 GMT

~~from what I can tell http://www.thinkbroadband.com/news/7460-speed-upgrades-and-downgrades-at-plusnet-and-price-increases.html and what is posted here is that the 40/2 won't be sold anymore.~~

~~Don't have any privileged info~~

Ignore me. I would.

Re: Upload Speed

SpendLessTime — Wed, 29 Jun 2016 08:08:18 GMT

I'm afraid that if you are on 40/2, you will stay there.

The 55/10 is only for customers on 40/20 who Plusnet want to move on to supported wholesale product ( there isn't a 40/20 product at wholesale level, it is 80/20 limited by Plusnet line speed to be 40Mbps down)

See HarryB's comment https://community.plus.net/t5/Fibre-Broadband/My-upload-speed-appears-to-have-been-capped-at-less-than-2Mbps/m-p/1345837#M40564

Re: Upload Speed

MatthewWheeler — Wed, 29 Jun 2016 09:29:41 GMT

As @SpendLessTime has said 55/10 is only being offered to customers that are on 40/20.

There are no plans to offer it to other existing or new customers at this moment in time.

Re: Upload Speed

MauriceC — Wed, 29 Jun 2016 09:41:20 GMT

What a tangled mess this recent set of changes has turned into. It needs someone with sufficient technical nous to just stand back and review what is being offered both existing and potential new Users. Not much to be attracted to IMHO?

Re: Upload Speed

chenks76 — Wed, 29 Jun 2016 09:53:58 GMT

MatthewWheeler wrote:
There are no plans to offer it to other existing or new customers at this moment in time.

the person making these idiotic decisions needs relieved of their duties.

Re: Upload Speed

rongtw — Wed, 29 Jun 2016 11:30:14 GMT

ASAP !!!!!!!

PN either sell 55/10 or they dont ,, so why cant all customers have it ?

Re: Upload Speed

chenks76 — Wed, 29 Jun 2016 13:56:25 GMT

it was the same farce when they rolled out FTTC self-installs to only some customers and not all.
either do it or not at all. this half-hearted [-Censored-] [-Censored-]d decision making reeks of incompetence.

Re: Upload Speed

creeve42 — Wed, 29 Jun 2016 19:45:58 GMT

No plans for 55/10:

We have no plans to offer a 55/10 product to our customer I'm afraid. Kind regards, [CSA Removed]

Moderator's note by Dick (Strat) CSA name removed as per Forum rules

Re: Upload Speed

nightstalk3r — Wed, 29 Jun 2016 23:04:14 GMT

Good to see us that can't get over 40meg download are still getting screwed on the upload and will continue to for the foreseeable future, guess it's time to look elsewhere, its been fun Plusnet.

Re: Upload Speed

grahamt — Fri, 01 Jul 2016 09:58:57 GMT

I'm one of those that will be moved from 40/20 to 55/10. That's OK for me - the trade-off's OK and, to be honest, I won't really notice the changes in either direction. But like dvorak I originally thought that 40/2 customers were also going to be moved and that 55/10 would become the new baseline offer - after all, that's pretty much what BT are doing.

It's bad that Plusnet are not offering 55/10 to either existing 40/2 customers or to new customers, not even at an intermediate price. 55/10 would suit a lot of people very well.

It is very bad indeed that Plusnet won't offer 55/10, or even 80/20, to a customer who knows exactly why s/he wants an upload speed greater than 2mb/s - and is willing to pay for it - even though the line won't support a download speed greater than 40mb/s. Surely this can be arranged?

Re: Upload Speed

HarryB — Fri, 01 Jul 2016 10:50:05 GMT

@grahamt wrote:
80/20, to a customer who knows exactly why s/he wants an upload speed greater than 2mb/s - and is willing to pay for it - even though the line won't support a download speed greater than 40mb/s. Surely this can be arranged?

I'm pretty sure we do have a few customers on the higher package with estimates below 40Mbps on download.

Re: Upload Speed

nightstalk3r — Sun, 03 Jul 2016 20:12:55 GMT

The agent i spoke to wouldn't let me keep the 80/20 package when i moved house.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Re: Upload Speed

longedge — Fri, 01 Jul 2016 21:10:31 GMT

"55/10 is only being offered to customers that are on 40/20"

Not an offer as far as I can see. To offer implies an option to choose. There is no choice, imposed would be a more accurate term.

In my case it makes no difference as I only ever get 6-7Mbps upstream - why is there no "acceptable range" for upstream? It's just as important not to be sold short on both as far as I'm concerned.

Re: Upload Speed

HarryB — Sat, 02 Jul 2016 08:09:58 GMT

@longedge wrote:

In my case it makes no difference as I only ever get 6-7Mbps upstream

If you're currently only getting 6-7Mbps upstream on 40/20, then the change to 55/10 shouldn't really have any adverse affects for you.

@longedge wrote:
why is there no "acceptable range" for upstream?

The estimates for your line at http://dslchecker.bt.com show an upstream range of 6.1Mbps to 8.7Mbps and a downstream range of 35Mbps to 46Mbps. Judging from the downstream range, the change to 55/10 may only be good for you, as it could allow for slightly higher download speeds while not reducing your upload speeds as you're already below the 10Mbps cap that is coming in.

Re: Upload Speed

nightstalk3r — Sat, 02 Jul 2016 17:59:30 GMT

HarryB wrote: The estimates for your line at http://dslchecker.bt.com show an upstream range of 6.1Mbps to 8.7Mbps and a downstream range of 35Mbps to 46Mbps. Judging from the downstream range, the change to 55/10 may only be good for you, as it could allow for slightly higher download speeds while not reducing your upload speeds as you're already below the 10Mbps cap that is coming in.

BT estimates should be taken with a grain of salt

This is the estimates for my line

Yet i get 38-40 down, and can get 6-7 up.

So if you wouldn't mind moving me over to the 80/20 package that you say you have given to other people who can't get over 40meg down yet when i requested it here i was told i can't have it.