topic Re: MBORC - St. Albans exchange in Plusnet Feedback

MBORC - St. Albans exchange

NorthPole — Tue, 21 Jun 2016 17:36:28 GMT

Posting here as the relevant board is locked to non-mods; but as a Plusnet customer in St. Albans, I was just wondering what the ongoing issue referred to in Post #4 here actually is:

https://community.plus.net/t5/Service-Status/MBORC-Matters-Beyond-Our-Reasonable-Control-Declaration/m-p/1343948#U1343948

We did have some very heavy rain here a few weeks ago (in common with many other locations), but my connection was not affected at that time or since. Is it just a localised problem for just some customers served by the exchange?

Re: MBORC - St. Albans exchange

MatthewWheeler — Tue, 21 Jun 2016 18:37:45 GMT

Normally MBORC is declared when there's a high rise in faults due to the bad weather.

Some connections may have gone down some may have not.

We can't get any hard numbers but it's likely to be a high number as Openreach don't declare them unless it's necessary.

Re: MBORC - St. Albans exchange

NorthPole — Wed, 22 Jun 2016 06:00:43 GMT

@MatthewWheeler wrote:

..... We can't get any hard numbers but it's likely to be a high number as Openreach don't declare them unless it's necessary.

I seem to be one of the lucky ones then!

Re: MBORC - St. Albans exchange

HarryB — Wed, 22 Jun 2016 08:01:55 GMT

Just to add to Matthews response, MBORC (Matters Beyond Our Reasonable Control) generally points towards an increase in repair/provision time scales due to engineers being moved on to the increased number of fault repairs that are likely to be required.

Glad to hear you appear to be one of the lucky ones