topic Answering system in Plusnet Feedback

Answering system

Suebrazier — Fri, 17 Jun 2016 08:30:32 GMT

When I call from a landline, home, or in another town, work the answering system says 'press one for residential....' I press one and it goes back to repeating the message 'press ne...' So I can never get through from the landlines in my area. Plusnet says it's the phone line ( from 2 different landlines??!!) BT says its plusnet. So I've gone around in circles with no one able to help. If I call from my mobile the signal is so bad I can be holding on for 15 minutes and the signal drops out. It's not very good for my blood pressure!! Can ANYONE sort it?

Re: Answering system

shutter — Fri, 17 Jun 2016 08:36:57 GMT

Have you tried the "Live Chat".... https://www.plus.net/home-broadband/contact/

click on the necessary logo`s... and then " My question isn`t listed" and Live Chat should be an option

If it says "Live chat is not available, please try later" ... you need to check you adblocker and make "LivePerson" active

Re: Answering system

Mav — Fri, 17 Jun 2016 08:55:59 GMT

This was mentioned last month

Have you tried ringing 0800 432 0080.

Re: Answering system

shutter — Fri, 17 Jun 2016 09:32:03 GMT

@ Mav.... which is not very helpful to someone with a post count of 1 ...

Also, if that is the case... then why hasn`t it been sorted by now?

Come On PlusNet..... " Do Us Proud"... and fix these niggling little annoying problems......

get some customer satisfaction by fixing problems, not ignoring them....

Moderator's note by Mike (Mav) Excess white space removed.

Re: Answering system

Mav — Fri, 17 Jun 2016 09:29:50 GMT

@shutter wrote:

@ Mav.... which is not very helpful to someone with a post count of 1 ...

I posted a link to the discussion and gave, what I hope, is an alternative number. I think that's helpful

Re: Answering system

Suebrazier — Fri, 17 Jun 2016 13:14:39 GMT

I've just tried that number, have you? its repeating and repeating and repeating!!

Re: Answering system

Suebrazier — Fri, 17 Jun 2016 13:15:45 GMT

Yes I've done live chat. I did it again to tell them about the problem and it should really be called live and slow chat.