topic Re: Compensation for lack of phone, broadband and speed in Plusnet Feedback

Compensation for lack of phone, broadband and speed

yorkshirerosie — Tue, 14 Jun 2016 06:53:20 GMT

I was without phone or broadband for 72 hours. After two pay as you go phone calls, both were15 minutes before I spoke to an operator and costing £10, they offered me £3.06 compensation. What an insult to a long standing customer, soon to be an ex-long standing customer. My broadband speed which was sold to me as 17mb is in fact 2.8mb. How can this be classed as good customer service?

Re: Compensation for lack of phone, broadband and speed

dvorak — Tue, 14 Jun 2016 07:17:05 GMT

in regards to the phone calls, there is an 0800 number that you could have used (0800 432 0200).

Re: Compensation for lack of phone, broadband and speed

Gus — Tue, 14 Jun 2016 07:18:53 GMT

Try 6 weeks with no phone/internet which I just had after a house move and not even an offer of anything from them. If had options to leave I would but I don't As for the speeds you are getting, no one can say anything about them with any router stats

Re: Compensation for lack of phone, broadband and speed

St3 — Tue, 14 Jun 2016 07:40:52 GMT

where would u go tho gus ? i mean all other isps are poop

Re: Compensation for lack of phone, broadband and speed

dvorak — Tue, 14 Jun 2016 07:42:58 GMT

Moderators Note.

let's keep this to the op's issue, start another thread in chat about alternatives if you so wish

Re: Compensation for lack of phone, broadband and speed

RobPN — Tue, 14 Jun 2016 08:12:26 GMT

@yorkshirerosie wrote:

... After two pay as you go phone calls, both were15 minutes before I spoke to an operator and costing £10, ...

I sympathise with your moan over the cost of your 2 x PAYG calls, but at those prices wouldn't it be a good plan to change tariffs?

e.g. The 3-2-1 tariff from Three costs 3p 2p 1p respectively per 1 minute call, text, 1Mb data; you can top up as little as £5 and you get 120Mb data each time you top up (which expires after 30 days if unused). Top ups don't expire.

Re: Compensation for lack of phone, broadband and speed

PeeGee — Wed, 15 Jun 2016 11:46:28 GMT

That pre-supposes that a reliable 3 signal is available. I can get a good signal on all but 3 - and 3 is the nearest cell (by about 5m, but much lower power than the other networks).

Phil