https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1341075#M71103 Any chance of my 8am - 1pm engineers appointment turning up today? Wed, 08 Jun 2016 12:12:31 GMT raptorv2 2016-06-08T12:12:31Z https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1340746#M71101 This may be a bit of a rant. My fibre optic internet went down last Thursday evening. I submitted a fault the following morning. I hear nothing from you apart from the matter is being escalated to the support team the same day (Friday). Then nothing for 4 days. I thought this got looked into and the tested for 24 hours then a resolution is then offered. Not silence for 5 days. Customer service is based on keeping the customer in the loop. I am really not happy about this and will be looking for another ISP. Tue, 07 Jun 2016 13:20:31 GMT https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1340746#M71101 raptorv2 2016-06-07T13:20:31Z https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1340756#M71102 <P>Hi there,</P> <P>&nbsp;</P> <P>Sorry to see you've not had a response to the ticket yet. I've flagged it up to faults team managers so you should receive a response soon.</P> Tue, 07 Jun 2016 13:44:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1340756#M71102 adamwalker 2016-06-07T13:44:20Z https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1341075#M71103 Any chance of my 8am - 1pm engineers appointment turning up today? Wed, 08 Jun 2016 12:12:31 GMT https://community.plus.net/t5/Plusnet-Feedback/Zero-internet-and-zero-communication/m-p/1341075#M71103 raptorv2 2016-06-08T12:12:31Z