topic Re: A question about call volumes in Plusnet Feedback

A question about call volumes

Oldjim — Tue, 07 Jun 2016 09:48:26 GMT

Looking at the calls waiting here http://portal.plus.net/supportpages.html?a=212 and for several days recently the calls are very much lower than usual

Assuming the figures are correct I wonder if there is any correlation with the weather (less rain and gales hence fewer problems) or is it possible that Chat is taking a lot of the potential load

Re: A question about call volumes

Chris — Tue, 07 Jun 2016 10:46:45 GMT

There likely is a correlation with the weather, although we have been seeing improvements over the last few months overall too.

Re: A question about call volumes

MisterW — Tue, 07 Jun 2016 11:40:22 GMT

It looks like it's borked today , either that or no-ones called at all...

Re: A question about call volumes

HarryB — Tue, 07 Jun 2016 11:50:10 GMT

At the moment it looks like there's a short wait for provisioning (Around 1 minute currently) and for faults (About 2 minutes currently)

Customer Service, Tech, Customer Options, Housemoves and Sales are all showing 0 in the queue at the moment

Re: A question about call volumes

rongtw — Tue, 07 Jun 2016 13:01:31 GMT

Holiday season ,, PN customers enjoying sunshine rather than Surfing the web

Re: A question about call volumes

All4One — Tue, 07 Jun 2016 13:35:38 GMT

The sun is out...ain't nobody got time for webs.