topic Re: FTTC just available but BT offer seems much much better.... in Plusnet Feedback

FTTC just available but BT offer seems much much better....

HPsauce — Thu, 12 May 2016 16:02:51 GMT

For complex reasons my phone line is with BT, I can't move it to PlusNet even if I wanted to as they don't provide specific services I use.

So I pay PlusNet £12.49 a month for unlimited ADSL. That's fine.

Finally, several YEARS after parts of our exchange went live, my cabinet has FTTC. So I checked prices.

For BT it's £12.50 a month for 52mbps unlimited fibre, 12 month contract. Plus BT sport and other extras thrown in. £49 activation fee.

From PlusNet (another part of the BT group) it's £17.49 a month for 38mbps unlimited fibre. 18 month contract, £50 activation.

Is there even any point in asking if PN can match, preferably better, BT?

Re: FTTC just available but BT offer seems much much better....

SpendLessTime — Thu, 12 May 2016 16:16:23 GMT

You could try the Customer Options Team on 0800 013 2632 (Selecting the option for thinking of leaving) to see if there's anything they can offer you?

You never know if you don't ask.

Re: FTTC just available but BT offer seems much much better....

HPsauce — Thu, 12 May 2016 16:29:00 GMT

I already have. They are not interested unless I switch the phone over too, which I can't. And that is PlusNets fault as they do not supply services that BT can.

Re: FTTC just available but BT offer seems much much better....

Luzern — Thu, 12 May 2016 16:40:36 GMT

IIRC whilst BT quote the upper figure for an unimpaired connection, PN and other ISPs quote the lower unimpaired estimate You may care to consult https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

to see if indeeed that is so.

Re: FTTC just available but BT offer seems much much better....

HPsauce — Thu, 12 May 2016 16:52:06 GMT

Connection speed isn't really the issue, it's primarily price.

FWIW I already checked speeds with that tool and the clean range is 49 to 64mbps, impacted 28 to 49mbps.

Given that I get almost 20mbps ADSL from a line BT estimate at 6.5 to 15mbps I'm fairly optimistic on speeds.

I know where my cabinet is and it's slightly nearer to me than to the exchange, i.e. my side of midway.

Re: FTTC just available but BT offer seems much much better....

HarryB — Thu, 12 May 2016 17:57:07 GMT

Just out of interest, if you don't mind, could you PM me the phone service you use with BT that we don't offer.

Re: FTTC just available but BT offer seems much much better....

Townman — Sun, 22 May 2016 09:24:51 GMT

@HarryB - this keeps coming up time and again - why can PlusNet not offer any standard network service available in the core BT infrastructure? Is it simply a matter that the ordering and billing systems cannot manage the commercials for those options?

@Luzern - the speeds mentioned are not the estimates for @HPsauce's specific line, rather they are the product service speeds. BT Wholesale have brought out a new product offering (up to 52Mbps) which is not offered by PlusNet, whereas BT Retail does resell this option. This has nothing to do with reference to upper or lower estimate ranges for unimpaired or impaired lines.

Re: FTTC just available but BT offer seems much much better....

Luzern — Tue, 24 May 2016 13:33:21 GMT

OK I may not have been thinking straight.