https://community.plus.net/t5/Plusnet-Feedback/An-outstandingly-helpful-Support-Team-member/m-p/1336492#M70880 <P>Thanks for the kind words, always good to get positive feedback.b I've passed the message over to <FONT color="red">[Removed] </FONT>and his Manager <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> <P><FONT color="red">Moderator's note by Mike (Mav) CSA name removed as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT></P> Fri, 20 May 2016 19:26:49 GMT Darkfire 2016-05-20T19:26:49Z https://community.plus.net/t5/Plusnet-Feedback/An-outstandingly-helpful-Support-Team-member/m-p/1336491#M70879 <P>Just wanted to register my gratitude to <FONT color="red">[Removed]</FONT> in the Support Team (see Ticket #126132331) who was exceptionally patient and helpful while dealing with my call this morning, when I was having problems configuring my own Asus router for a newly-upgraded fibre connection. What's more, my call was answered within just a few minutes, which I hadn't expected at all from reading other posts on this Forum!</P> <P>Tony, if you read this I have now got the router working very satisfactorily, after doing a complete reset and reconfiguring all the settings from scratch - tedious but at least it did the job!</P> <P><FONT color="red">Moderator's note by Mike (Mav) CSA name removed as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT></P> Fri, 20 May 2016 19:25:52 GMT https://community.plus.net/t5/Plusnet-Feedback/An-outstandingly-helpful-Support-Team-member/m-p/1336491#M70879 NorthPole 2016-05-20T19:25:52Z https://community.plus.net/t5/Plusnet-Feedback/An-outstandingly-helpful-Support-Team-member/m-p/1336492#M70880 <P>Thanks for the kind words, always good to get positive feedback.b I've passed the message over to <FONT color="red">[Removed] </FONT>and his Manager <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> <P><FONT color="red">Moderator's note by Mike (Mav) CSA name removed as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT></P> Fri, 20 May 2016 19:26:49 GMT https://community.plus.net/t5/Plusnet-Feedback/An-outstandingly-helpful-Support-Team-member/m-p/1336492#M70880 Darkfire 2016-05-20T19:26:49Z