topic Re: Why does plusnet charge its customers when... in Plusnet Feedback

Why does plusnet charge its customers when...

jibstar1uk — Wed, 04 May 2016 13:05:48 GMT

Why does plusnet charge its customers when, you can't deliver the necessary equipment on time?

I signed a 24 month contract almost four weeks ago, I have not used the phone or broadband service at all because I am still waiting for a router...

despite this I have been notified by of a direct debit payment for £27.89.

This is ridiculous.

Re: Why does plusnet charge its customers when...

Anonymous — Wed, 04 May 2016 14:43:18 GMT

This is ~~ridiculous~~ Plusnet.

Re: Why does plusnet charge its customers when...

MattyC — Wed, 04 May 2016 15:55:39 GMT

Hi there,

I can see that there's a fault raised that has been attributed to the old router. We'll be sure to refund the downtime once you're back up and running.

Matty

Re: Why does plusnet charge its customers when...

jibstar1uk — Mon, 09 May 2016 15:12:18 GMT

Ok thank you, I appercate that.

Can you let me know when the refund has been issued? Thank you in advance.