topic Re: Plusnet Advertising in Plusnet Feedback

Plusnet Advertising

rongtw — Wed, 04 May 2016 06:20:15 GMT

I wonder how long before PN will take to start to change their advertising ? due to this

http://www.bbc.co.uk/news/technology-36195454

I belive its not before time they show the BB/Phone as a all in one price

Re: Plusnet Advertising

billnotben — Wed, 04 May 2016 08:41:44 GMT

It should finally put an end to the nonsense of "free broadband".

Re: Plusnet Advertising

rongtw — Wed, 04 May 2016 09:03:58 GMT

Some more reading here http://hexus.net/business/news/telcos/92567-tougher-approach-broadband-service-price-claims-way/

Re: Plusnet Advertising

SpendLessTime — Wed, 04 May 2016 09:40:27 GMT

I wonder how long before PN will take to start to change their advertising ?

Has to be done by the 31^st October 2016 so still plenty of time to use the current crop of adverts without sanction.

Re: Plusnet Advertising

Mav — Wed, 04 May 2016 11:20:21 GMT

When a company says 'they will lead the way' don't you just know they already have some new ingenious ways of conning the customer

Re: Plusnet Advertising

rongtw — Wed, 04 May 2016 11:14:16 GMT

Yes i agree Mav

strange when you read second link ,

I quote " He pointed out that such 'compound pricing', as previously used by the air travel industry, was outlawed throughout the EU last year and the same principle needs to be applied to the UK's broadband service industry."

There should be more transparency into what the actual cost is !! and should be illeagl to hide extra costs as the same as air travel

Re: Plusnet Advertising

PeterLoftus — Wed, 04 May 2016 11:22:57 GMT

ANyone know how many senior citizens there are who only have a landline and no broadband or mobile phone. How do we accommodate them?

Re: Plusnet Advertising

billnotben — Wed, 04 May 2016 12:06:17 GMT

You should be able to get a basic phone line and a basic broadband if you want it.

Without all the added bells and whistles, which many don't have any use for, the price would be transparently clear.

But no company wants to do that.

Re: Plusnet Advertising

RobPN — Wed, 04 May 2016 12:24:26 GMT

I'm wondering what will happen where telephone service is obtained from one supplier, e.g. BT, and Internet service from another, e.g. PlusNet (as in my own situation), how/where will the line rental be apportioned? Strictly speaking, as I'm fortunate enough to be on FTTP with PlusNet, under the current PN terms I could ditch my BT landline, but what would happen to someone who needed their landline for the delivery of their Internet service?

Perhaps the 'line rental' cost will be divided between the 2 services and the relevant portion added to the headline cost of each, or is that a too simplistic approach?

Edit: Typo

Re: Plusnet Advertising

w23 — Wed, 04 May 2016 12:25:39 GMT

For pensioners (and others) on low income there's always BT Basic which you can even have with Broadband

I don't believe any other supplier offers an equivalent to BT Basic (though I'd be delighted to be corrected on this assumption).

Re: Plusnet Advertising

SpendLessTime — Wed, 04 May 2016 12:35:18 GMT

This is about the advertising process, so if Plusnet advertise Broadband, they cannot miss out the line rental costs or hide the in small print (which is what is allowed to happen now)

All they have to do, is state that if you use another supplier for your line rental, then the costs will be £y instead of the £x headline figures.

It is about being explicit in all the costs to the consumer over the life time of the initial contract.

Re: Plusnet Advertising

rongtw — Wed, 04 May 2016 12:40:12 GMT

Billnotben i agree my mother in law 83 only has phone line BT been on same contract for years , BT never sent her any offers , a family member rang BT to see about getting her a cheaper phone line rental was told by the agent if she took BB she could get a cheaper line rental WTF

Eventually she did get a better line rental deal but trying to get her to take BB was ridiculous

Problem with all ISP now they always incorperate the word FREE !! and when people see that word they cannot see the hidden cost , the ASA should Ban the word FREE

Re: Plusnet Advertising

w23 — Wed, 04 May 2016 12:51:36 GMT

@SpendLessTime wrote:

This is about the advertising process, so if Plusnet advertise Broadband, they cannot miss out the line rental costs or hide the in small print (which is what is allowed to happen now)

All they have to do, is state that if you use another supplier for your line rental, then the costs will be £y instead of the £x headline figures.

So, does 'Unlimited Broadband Free for 18 Months' become 'Unlimited Broadband only £16.99 per Month including Line Rental or £12.49 per Month if you pay your line rental to another supplier'?

Re: Plusnet Advertising

SpendLessTime — Wed, 04 May 2016 12:54:08 GMT

Yes

And isn't it nicer than FREE BROADBAND

You must pay £17.99 a month line rental for 24 months to get 12 months free broadband

Re: Plusnet Advertising

w23 — Wed, 04 May 2016 13:06:32 GMT

Not sure how the ~~promotions luvvies~~ [oops - sorry] "Marketing Exectutives" will cope (or justify their high-salary existence) if they simply have to tell the plain, unadorned truth and be totally open about the real pricing of the product they're selling.

Re: Plusnet Advertising

SpendLessTime — Wed, 04 May 2016 13:14:12 GMT

They will be looking for loopholes in the minutiae of the regulations. Which they will find given time. And the whole game starts again.

There is no way any regulator is going to block all the holes in regulations or they would be out of work too.

Re: Plusnet Advertising

rongtw — Wed, 04 May 2016 14:37:46 GMT

The Marketing dept , will never use TRUTH , truth dont sell

Unless you are selling whittled spoons

Re: Plusnet Advertising

billnotben — Wed, 04 May 2016 14:38:29 GMT

@w23 wrote:

For pensioners (and others) on low income there's always BT Basic which you can even have with Broadband

I never knew they did basic broadband as well.

I'll have to have a serious look at that. Especially now that plusnet has raised the price of my broadband by 67% and told me no contract offers. It would more than half my broadband bill. The 10GB limit would be a struggle though.

I know I can still pay less than plusnet whatever.

But for those paying normal line rental there isn't really much competition on pricing.

Re: Plusnet Advertising

MattyC — Wed, 04 May 2016 15:59:00 GMT

Not sure how the ~~promotions luvvies~~ [oops - sorry] "Marketing Exectutives" will cope (or justify their high-salary existence) if they simply have to tell the plain, unadorned truth and be totally open about the real pricing of the product they're selling.

Ermmm, we've already changed it on some parts of our business site: https://www.plus.net/business/

Re: Plusnet Advertising

w23 — Wed, 04 May 2016 16:10:12 GMT

@MattyC, that's a really good start, good to see Plusnet taking a lead. I do hope, however, it's not leading towards Plusnet joining the ranks of providors only offering 'complete packages', please don't drop the stand-alone broadband.