topic Re: Plusnet Member Centre not secure! in Plusnet Feedback

Plusnet Member Centre not secure!

glesgajohn — Wed, 27 Apr 2016 06:40:52 GMT

I have raised a security issue regarding plusnet staff .. !!!

why have plusnet not responded ?

i spoke to 1 of your staff and had a disagreement and after that disagreement i could not log in as my password had been changed .???

is it normal for staff to change passwords !! " u know who u are [Removed]

could have been my bank account ?

[Removed] use ur imaginaging ?

Moderator's note by Adie (Dvorak) removed hints to CSA name.

Re: Plusnet Member Centre not secure!

Townman — Wed, 27 Apr 2016 07:31:31 GMT

If your member centre password (your account password) had been changed as you suggest, then your internet connection would no longer be working, as it uses the same password. Is your internet still working?

Re: Plusnet Member Centre not secure!

MattyC — Wed, 27 Apr 2016 08:41:13 GMT

Hi there,

For security reasons, we retain a footprint on this sort of stuff, and I can assure you that your password has not been changed by an agent. However, I can see that it was changed about 15 minutes before the agent first looked at the account. Hopefully this clarifies things a bit.

Matty

Re: Plusnet Member Centre not secure!

Anotherone — Wed, 27 Apr 2016 09:25:28 GMT

glesgajohn wrote:

password was the 1 "THEY" asked for .

"THERE IS NO DOUT MY PASSWORD WAS CHANGED " as i forgot it and reset it by plusnet by email the night b4

I often wonder in these situations, if for some reason the password reset did not go through as expected, or whether there was some confusion about which password was active etc.