topic Disappointed With Plusnet in Plusnet Feedback

Disappointed With Plusnet

billnotben — Sun, 24 Apr 2016 13:55:18 GMT

Yes I am disappointed with Plusnet. It probably has something to do with the fact that my monthly broadband charge has gone up 67%.

I'm told on the phone that Plusnet no longer have any contract offers for broadband only customers.

It seems broadband only customers are no longer wanted. Except maybe to pay for those on the latest totally "free broadband" offers.

It used to be a pound extra than the contract offer you could get if you had their phone line as well but no longer.

Plusnet was the place to go to get your broadband but now many years later it's only the place to go if you want broadband and their phone line.

I've heard a few reasons from Plusnet but none would stand up to the slightest scrutiny. The best reason came from the forum. That there was a lot of profit to be made from a phone call. But as any good businessman would say any profit is better than no profit so even that isn't really a good reason.

If I were to guess I would say it was just a grey boardroom decision, a tidying up exercise no more.

"Broadband that loves you back"

I'm not feeling the love.

Re: Disappointed With Plusnet

amcclean — Sun, 01 May 2016 20:23:24 GMT

https://www.plus.net/home-broadband/broadband-only/ 12 or 18 month contracts?

Re: Disappointed With Plusnet

billnotben — Sun, 01 May 2016 20:42:17 GMT

The link you have posted has no relation or bearing to my problem / question.

But at least it bumps the post and who knows, maybe someone from plusnet will pop up and surprise me.

Re: Disappointed With Plusnet

Chris — Mon, 02 May 2016 08:23:24 GMT

Sorry, but it's unlikely we'll alter the offer given within the phone being transferred to us too.

Re: Disappointed With Plusnet

billnotben — Mon, 02 May 2016 15:34:16 GMT

@Chris wrote:

it's unlikely we'll alter the offer given within the phone being transferred to us too

You can't beat a good one liner.

Except it's not true as there was no offer at all.

Unless you mean the one that was given and accepted and then hastily withdrawn.

As I suspect someone has to pay for new contracts "free broadband".

Good will, long term customer, bah.

You can't buy customer goodwill but treating long term customers like a dairy herd there to be milked, or something stuck to your shoe, is a sure way to lose it.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules

Re: Disappointed With Plusnet

DieselDo — Wed, 04 May 2016 23:39:02 GMT

love the last lines of your post

You can't buy customer goodwill but treating long term customers like a dairy herd there to be milked, or something stuck to your shoe, is a sure way to lose it.

perfect to how plusnet are beginning to behave . It is becoming so obvious that they are owned by BT and are having the budget cut on customer service to support the losses that BT are experiencing

give it a couple of years and plusnet will be no more

Re: Disappointed With Plusnet

karjala — Thu, 05 May 2016 08:46:54 GMT

BT losses? Profit up 15% (year to end March) to over £3(American)billion.

Re: Disappointed With Plusnet

PeeGee — Thu, 05 May 2016 09:14:31 GMT

@karjala wrote:

£3(American)billion.

That's "billion (Financial)" now (as opposed to mathematical)