topic Re: Faster Standard Fibre Broadband - Like BT... in Plusnet Feedback

Faster Standard Fibre Broadband - Like BT...

ChrisGn — Wed, 20 Apr 2016 16:01:33 GMT

Now that BT has increased the speed of it's Standard Fibre Broadband from 38Mbps to 52Mbps, at no extra cost, and that it's existing customers can request an upgrade from 38Mbps to 52Mbps at no extra cost, does Plusnet intend to do the same?

Re: Faster Standard Fibre Broadband - Like BT...

bobpullen — Thu, 21 Apr 2016 22:23:44 GMT

There are no plans to at present.

Re: Faster Standard Fibre Broadband - Like BT...

godsell4 — Fri, 22 Apr 2016 06:16:40 GMT

I read on the thread from TBB that existing BT customers will be moved automatically to 52Mb in a few weeks time.

Re: Faster Standard Fibre Broadband - Like BT...

dnpark38 — Mon, 02 May 2016 10:24:32 GMT

Any reports of what the BT customers on up to 38 Mb actually gained if anything?

How is BT achieving the better speed new technology?

Re: Faster Standard Fibre Broadband - Like BT...

Oldjim — Mon, 02 May 2016 10:29:47 GMT

Very simply BT Openreach offer 4 fibre products

40/2, 40/10. 55/10 and 80/20 and all BT retail have done is changed their base product from 40/10 to 55/10 so only those customers who were hitting the 40 limit will see an improvement

Re: Faster Standard Fibre Broadband - Like BT...

dnpark38 — Mon, 02 May 2016 10:36:16 GMT

Well I hope Ofcom and Advertising Standards people get on to them real quick.

Re: Faster Standard Fibre Broadband - Like BT...

Mustrum — Mon, 02 May 2016 10:42:52 GMT

Why would Ofcom or Advertising Standards get involved, surely customers have a responsibility to understand what is being offered? People with a line capable of getting the higher speeds will get higher speeds. In my case my line is capable of getting the full 80/20 offering, however I don't need than and for simple economics have chosen the now no longer available 40/20 product.

Re: Faster Standard Fibre Broadband - Like BT...

ChrisGn — Mon, 02 May 2016 10:53:26 GMT

Surely, this depends on how people use their broadband. People normally live streaming video etc would probably see no improvement, however for people that download, they get an ~37% increase in download speed, which is very noticeable on large files.

Re: Faster Standard Fibre Broadband - Like BT...

Orac — Wed, 04 May 2016 12:13:30 GMT

@Mustrum wrote:

Why would Ofcom or Advertising Standards get involved, surely customers have a responsibility to understand what is being offered? People with a line capable of getting the higher speeds will get higher speeds. In my case my line is capable of getting the full 80/20 offering, however I don't need than and for simple economics have chosen the now no longer available 40/20 product.

Absolutely people should understand what they're getting. However, they can only do that if all the salient information is made available. PlusNet seem to avoid any discussion of upload speeds in the pre-ordering process, so how is one to know? 2Mb upload is little better than I was getting from ADSL and can reasonably be regarded as pants but fortunately I don't do a lot of uploading so the effect is minimal for my usage. If I required to do a lot of it, however, I'd probably be pretty hacked off at the lack of disclosure in advance.