topic Will email ever be sorted out??? in Plusnet Feedback

Will email ever be sorted out???

emh — Mon, 18 Apr 2016 15:24:33 GMT

There seem to be a lot of Plusnet customers (judging from replies I have had) who are sick of the delays encountered using webmail, Plusnet does not seem particularly concerned and the service continues to vacillate between barely acceptable to wholly unacceptable. Come on Plusnet, live up to the claims you make in your advertising and the claim on your homepage "We believe that paying less shouldn't mean a compromise in service. "

You may not believe it, but it clearly means exactly that. If things do not improve by the end of the week, I will be leaving, happily paying more to avoid compromised service.

Re: Will email ever be sorted out???

rongtw — Mon, 18 Apr 2016 15:42:57 GMT

I belive its on the FIX list

Re: Will email ever be sorted out???

southerner — Tue, 19 Apr 2016 07:34:31 GMT

I gave up on webmail quite soon after I joined as I found it really unreliable and slow. I found better results going directly to the mail servers through a mail client eg. Outlook, Thunderbird etc. Apart from a couple of slowdowns over the past week or so that's worked well for me. I chose to use IMAP rather than POP3 so that my mails remained on the server and travelled with me.

Re: Will email ever be sorted out???

emh — Tue, 19 Apr 2016 07:42:12 GMT

Thanks for that woodm - I have used Thunderbird to pick up mail and yes, it is quick, I have an issue with Thunderbird sending outbound mail which I have not had time to sort out. Having been with Virgin for many years I got used to the ISPs email service working in a timely fashion, Plusnet does not appear to be interested.