topic Customer Service What's happened to it? in Plusnet Feedback

Customer Service What's happened to it?

shelbyduck724 — Fri, 15 Apr 2016 12:45:48 GMT

I've been a PlusNet customer for quite a few years now and only very occasionally have cause to phone them...just contract renewals etc. Well today, I had to call because the "chat" feature was not working for my particular enquiry (I'm not going to say what it was, as I don't want to be identified) and I simply could not find the answer I required on-line( that's not good in itself, as it's a pretty basic thing I needed to know). I phoned twice; Having got what I felt was a cursory and a slightly vague answer from the first guy, I called again (maybe I hadn't asked the first guy the right question) and asked a second operative a more direct question....he gave me an answer, sounding totally disinterested and I'm sure he yawned as I ended the conversation.... "Couldn't care less" comes to mind. What's happened to the great customer service PlusNet used to have ?- it was always the thing that made them better than the other providers, but not now it seems....Good to know my contract is up soon.

Re: Customer Service What's happened to it?

HarryB — Fri, 15 Apr 2016 14:37:03 GMT

I appreciate you've said you don't want to say what your enquiry was as you don't want to be identified.

However if you do change your mind on this and would be happy to let us know what questions you were looking for answers on online, we'd be happy to take feedback on board to improve our help pages.

Re: Customer Service What's happened to it?

VileReynard — Fri, 15 Apr 2016 20:34:35 GMT

I'll bear that in mind, should I need to raise a ticket with Plusnet.