topic Plusnet Feedback in Plusnet Feedback

Plusnet Feedback

jedi — Mon, 11 Apr 2016 18:07:06 GMT

Having come from Talk Talk to Plusnet I must say that I am very happy with the service they provide.

When I first joined I was having problems with Talk Talk releasing the MAC code but Plusnet stepped in and got everything sorted for me.

I have now been a Plusnet customer for just over a year, hopefully I will be here for many years to come!

Re: Plusnet Feedback

HarryB — Mon, 11 Apr 2016 18:09:23 GMT

Thanks for the good feedback @jedi glad to hear you're happy with the service

Re: Plusnet Feedback

jedi — Mon, 11 Apr 2016 18:13:38 GMT

Your very welcome!

I just wish I had signed up with Plusnet earlier instead of the dreaded Talk Talk!

Re: Plusnet Feedback

harishplus — Thu, 21 Apr 2016 12:22:23 GMT

Worst customer service ever and worst boradband. Having moved from talktalk, i was very disappointed and never got the stable connection or speeds that i was promised, until last day today when i move on to bt. Support kept asking me to run tests, use my own routers, even sent engineer and new router but all they had to do was remove some restrictions they put on my line and they would not confess they did this on purpose.

Moderator's note by Dick (Strat) All caps post edited as per forum rules.

Re: Plusnet Feedback

Anotherone — Sat, 23 Apr 2016 09:37:40 GMT

Plusnet do not put "restrictions on lines" as you phrase it. If there is a problem with the line the Automatic exchange Dynamic Line Management gave make changes to settings to try and stabilise the connection. This usually gives slower speeds, because of increased noise margins. It's a trade-off speed vs. stability.
Plusnet can get these changed but if a problem with the line continues, the DLM will put them back on.
It sounds like you have an unresolved problem with your line and the same situation applies when using any other ISP (it's the same wires to the exchange which Openreach maintain). I'd guess you will possibly experience the same difficulties with your BT connection.