topic Re: Just Upgraded to Fibre Woohoo in Plusnet Feedback

Just Upgraded to Fibre Woohoo

Anonymous — Fri, 08 Apr 2016 16:03:33 GMT

I've just got off the phone with sales agent R****** who did a sterling job of taking my order to upgrade my two ADSL lines to Fibre. To say I'm excited and eager for the change would be an understatement having waited so long on it's arrival at the exchange. So here's hoping it goes according to plan.

Re: Just Upgraded to Fibre Woohoo

HarryB — Fri, 08 Apr 2016 16:08:36 GMT

Thanks for the feedback Mook.

I'm still eagerly waiting for my cab to get upgraded to FTTC.

Re: Just Upgraded to Fibre Woohoo

Anonymous — Fri, 08 Apr 2016 18:34:26 GMT

You're welcome, credit where it's due, but I've not had the confirmation email(s) I was told would arrive just after the phone call! I hope this isn't a portent of doom.

Re: Just Upgraded to Fibre Woohoo

w23 — Fri, 08 Apr 2016 19:24:12 GMT

Fingers crossed @Anonymous, hope it all goes well. What kind of speedspeed has been estimated?

Are you having both lines upgraded?

Re: Just Upgraded to Fibre Woohoo

Anonymous — Fri, 08 Apr 2016 20:13:54 GMT

According to BT 75/80 with a guaranteed 68, but I am hoping to max the connection as I currently do on my ADSL, and yes, being greedy I am getting both lines done.

Re: Just Upgraded to Fibre Woohoo

newagetraveller — Sat, 09 Apr 2016 09:02:48 GMT

You are so lucky. My village has just had fibre activated and is at accepting orders status. This must have taken quite a lot of taxpayers money to install. BT were the chosen contractors.

My estimated "Superfast Broadband" download speed is a blistering 7mb/s.

2.5km from exchange and about 200m from cabinet.

I'm getting 5mb/s with ADSL, so what was the point? I can't foresee any isp making any money here. The only winners are BTOR.

Re: Just Upgraded to Fibre Woohoo

Anotherone — Sun, 10 Apr 2016 08:27:08 GMT

@newagetraveller There has got to be something wrong with those estimates. 200m from the Cab, are you sure? Do you know the cable route to the Cab? At 200m you should get around 70Mbps unless you have a real bad line from the Cab

Did you use this DSL checker ?

Re: Just Upgraded to Fibre Woohoo

Anotherone — Sun, 10 Apr 2016 08:28:43 GMT

@Anonymous best of luck with it I dread to think what you'll be doing with it if you are going to max out two Fibre lines

Re: Just Upgraded to Fibre Woohoo

Anonymous — Sun, 10 Apr 2016 09:12:53 GMT

@Anotherone I, as you well know, meant that I was meaning to get the best connection speed possible due to the distance between myself and the cabinet as I currently sync at 8128/832 on ADSL CN20.

As to what I intend to do with it that's easy, apart from the obvious, I'm going to create a SSL VPN between myself and my work's HQ as we are both running DrayTek kit so it is in theory easy using my Trusted Digital Certificate.

Speaking of distance from the cabinet, is there any way to find this out?

Re: Just Upgraded to Fibre Woohoo

Anotherone — Sun, 10 Apr 2016 09:17:32 GMT

If it's overhead, fairly easy, otherwise a bit of guess work following manhole covers

Re: Just Upgraded to Fibre Woohoo

Anonymous — Sun, 10 Apr 2016 10:07:47 GMT

I see, I thought there might be something online that could tell me the distance as I am sure I have seen it on a bit of BTOR kit the engineer had. No big deal. I as say (maybe too often) Time will tell.

Re: Just Upgraded to Fibre Woohoo

Anonymous — Fri, 15 Apr 2016 06:57:16 GMT

@HarryB, @bobpullen - Much to my surprise when I got my email this morning I had 4 from Plusnet, 2 telling me that my 'Plusnet Protect service' had been cancelled(!) and the other 2 telling me that my "Broadband product change is now complete". I can only take from that that my move to Fibre has completed, but having re-started my modems and router nothing has changed. By this I mean the Mode and the State in the modem, with both showing:

G.dmt Annex A

SHOWTIME

I've never had fibre before but from what I have read previously on this forum all that's needed is a power cycle, so with this not working I am confused as to what to do, if anything. I do have static IP addresses but even configuring the WAN connections to DHCP makes no difference, so I'd appreciate your thoughts on this.

Also, I tried a speed check at BTW but was unable to get the 'further information'.

Re: Just Upgraded to Fibre Woohoo

Anotherone — Fri, 15 Apr 2016 07:12:25 GMT

Ah, but does it all coincide with the install date you were given

My suspicion is that it's just a touch early in the day for the OR engineer to have completed the change-over which might take about 40 minutes (depending on how far the cab is from the exchange) work to do at the exchange and Cab. You'll lose service (sync) for a period depending on which end is done first, but you may lose PPP for longer depending on when Plusnet turn off your existing service ID and when the new one is turned on (I think I've got that right - typed in a hurry).

Re: Just Upgraded to Fibre Woohoo

Anonymous — Fri, 15 Apr 2016 07:34:56 GMT

@Anotherone - That had crossed my mind but with the emails timed at 02:34 and 02:35 made me think that this was done yesterday and just propagated through the system over night.

Odd, most odd.

Re: Just Upgraded to Fibre Woohoo

HarryB — Fri, 15 Apr 2016 10:43:02 GMT

Looks like another where the account change has gone through on the earliest order completion date despite the order being committed for 22/04/16

Apologies if this got your hopes up, but the orders aren't due to complete until 22/04/16.

Re: Just Upgraded to Fibre Woohoo

Anonymous — Fri, 15 Apr 2016 10:57:24 GMT

Thanks for the feedback @HarryB, at least I know. But based on what you say, in theory, could this upgrade happen from now up to the 22nd?

Re: Just Upgraded to Fibre Woohoo

HarryB — Fri, 15 Apr 2016 10:58:51 GMT

I'd be a surprised if it completed prior to the 22nd to be honest.

Re: Just Upgraded to Fibre Woohoo

Anonymous — Fri, 15 Apr 2016 11:03:20 GMT

Re: Just Upgraded to Fibre Woohoo

Anonymous — Mon, 18 Apr 2016 10:02:20 GMT

Just thought I'd ask, but as I will no longer be getting a confirmation email that my upgrade has been completed how will I know when it has physically been done? I'm asking as the phone lines went off this morning, it may well be coincidence but due to living in a sparsely populated area, the upgrade may be done before the 22nd due to the reduced demand on BTOR here. I know pigs may one day fly but I'd still like to know what to look out for please.

Re: Just Upgraded to Fibre Woohoo

MatthewWheeler — Mon, 18 Apr 2016 10:25:41 GMT

Your router would lose sync and if you're using the Hub One it'll automatically re-sync on VDSL.

If you check the helpdesk page of the routers settings it'll tell you if your on ADSL or VDSL.