topic Re: Plusnet will be losing my business in Plusnet Feedback

Plusnet will be losing my business

Surfer — Mon, 09 Nov 2009 15:16:01 GMT

I have had the unfortunate experience of having had to phone PlusNet with an query only to be directed to a call centre in South Africa. I live in England, taxed to death in England, pay my subscription to a Plusnet an organisation based in England with English money to a bank in England.
Why should I put up with substandard call centres in South Africa where they have difficulty in stringing a sentence together and with such a heavy regional accent that can hardly be understood? At first I thought I was speaking to someone in Mumbai except that the accent was wrong!
Although I am on a good deal with PlusNet I would rather pay the extra and speak to some in a call centre in England who can understand and relate to my problem. Not only that, it keeps a person living in England in a job and the money they earn helps to keep others here in England in a job!

Re: Plusnet will be losing my business

ctech500 — Mon, 09 Nov 2009 16:51:19 GMT

It's wrong to assume that if a person has an accent they must be in South Africa, or in Mumbai. England is a multi-ethnic country.
in fact Sheffield the location of Plusnet's HQ and UK Call Centre has a very strong ethnic community. I don't think such comments are helpful and come across as bigotry In my opinion.
Remember there's only one race and that's the human race.

Re: Plusnet will be losing my business

Surfer — Mon, 09 Nov 2009 17:38:37 GMT

I think you are jumping to conclusions as I lived in Durban and I am familar with the accent right down to the region although half the time you could not udnerstand them due to them having their own slang. The call centre was in Durban as admited by PlusNet staff. As fo your race or ethnic issue, you brought it up but I will decline to answer!

Re: Plusnet will be losing my business

pierre_pierre — Mon, 09 Nov 2009 18:16:05 GMT

THE CALL CENTRE is in Sheffield, PN took over an office from Madasafish and Brighrview from John Lewis in Durban, if you want to be answered by Sheffield the number is 01142965198 the other number 08451400200 does go to Sheffield but some of the options can be diverted to Durban. the 0845 number is free to Home Phone customers

Re: Plusnet will be losing my business

ctech500 — Mon, 09 Nov 2009 18:18:25 GMT

I was just responding to to a post which you made.

Quote from: Surfer
I live in England, taxed to death in England, pay my subscription to a Plusnet an organisation based in England with English money to a bank in England.
Why should I put up with substandard call centres in South Africa where they have difficulty in stringing a sentence together!

I was merely pointing out that a few facts I mean this sort of talk is bigotry I'm sure the BNP forum is full of stuff like this I have no issue with ethnicity or race

Re: Plusnet will be losing my business

Surfer — Mon, 09 Nov 2009 18:45:31 GMT

Apologies I thought you were having a go at me. I do not mind if the person with whom I am dealing spoke English that was understandable and not goobly gook half the time. It also helps if they stop reading from a script most of the time and applied common sense.

Re:Plusnet will be losing my business

Chris — Mon, 09 Nov 2009 19:08:39 GMT

Hi Surfer,
Sorry to hear you've had a bad experience with our support centre, if you want to PM me the details of the issue and any support problems you've had I'll happily look into it for you.

Re: Plusnet will be losing my business

ctech500 — Mon, 09 Nov 2009 21:28:01 GMT

Quote from: Surfer
Apologies I thought you were having a go at me. .

No problems..Hopefully the Comms Team will address the issues you have rasied.

Re:Plusnet will be losing my business

James — Tue, 10 Nov 2009 12:20:26 GMT

Hi Surfer,
Did you manage to drop Chris a PM?
If there's anything we can help with, please shout up.

Re: Plusnet will be losing my business

sassy62 — Tue, 24 Nov 2009 01:51:37 GMT

Quote from: ctech500
It's wrong to assume that if a person has an accent they must be in South Africa, or in Mumbai. England is a multi-ethnic country.
in fact Sheffield the location of Plusnet's HQ and UK Call Centre has a very strong ethnic community. I don't think such comments are helpful and come across as bigotry In my opinion.
Remember there's only one race and that's the human race.

Did you read the last part of his comment?
Not only that, it keeps a person living in England in a job and the money they earn helps to keep others here in England in a job!
How does that come across as Bigotry?..he doesnt say 'English'..nor does he say 'white'..is there anything wrong with supporting companies call centres and their staff (whatever their race) in their own country?
Its not about 'Bigotry'..or the other word that gets everyone looking over their shoulder..'racism'..its not a race issue..its a communication issue..I left Orange and I wont go to companies who use foreign..ok Asian call cetres because Its bad enough having to pay to complain or sort out THEIR problemin the first place let alone keep having to repeat yourself or say 'pardon' every couple of minutes..
I am old fashioned..I refer to my coffee as 'black' I also call Christmas..'Christmas' and not 'winter celebration' ...shock horror cal the PC police!!!....that may make me a rasist bigot too...but dont read too much into other peoples post eh?

Re: Plusnet will be losing my business

Lurker — Tue, 24 Nov 2009 09:02:05 GMT

Racism has always been in the eye of the beholder - that's why so many people get caught up in it without meaning to.
Its also why people are able to perpetuate the victim culture.

Re: Plusnet will be losing my business

ctech500 — Tue, 24 Nov 2009 14:46:54 GMT

I have to point out that the OP apologised and got a appropriate response. This is going OT and it's easy to say that racism is in the eye of the beholder it could also be argued that racism is in the face of the victim. weather we like it or not racism exists. if you think different then check these links
http://www.guardian.co.uk/world/race
http://raceandscience.channel4.com/

Re: Plusnet will be losing my business

dvorak — Tue, 24 Nov 2009 14:49:02 GMT

mod:note
This thread had quite happily laid dormant for two weeks, don't think there was any need to drag it up again.