topic Re: New finance system (are you sitting down?) in Plusnet Feedback

New finance system (are you sitting down?)

jelv — Thu, 31 Mar 2016 12:48:05 GMT

Apparently it might actually be coming soon:

Quote from: boatboy
I agree this facility needs to be updated so we can change direct debit dates and the inflexibility is just not good enough.
I called them today and the update as it's going to be a couple more months before direct debit dates can be changed and only when their new finance system comes into place.
No use for now. Plusnet, please sort out this basic but important issue.

Re: New finance system (are you sitting down?)

Oldjim — Thu, 31 Mar 2016 12:49:43 GMT

Re: New finance system (are you sitting down?)

pwatson — Thu, 31 Mar 2016 12:56:36 GMT

PN are using 'two months' to mean around 60 days. Unfortunately their calendar is based on Venusian days

Re: New finance system (are you sitting down?)

tijara33 — Thu, 31 Mar 2016 14:07:25 GMT

But it is definitely happening. The agent confirmed it yesterday when I had to phone to complain that despite negotiating a new 2 year deal for 80/20 my first bill went UP instead of down. The process of providing me with a refund sounded more painful than the Chinese water torture!

Re: New finance system (are you sitting down?)

alanf — Thu, 31 Mar 2016 14:44:56 GMT

When Npower and Vodafone "improved" their billing systems there were issues giving rise to a huge number of complaints. Here's hoping Plusnet has done a better job of testing than they did.

Re: New finance system (are you sitting down?)

w23 — Thu, 31 Mar 2016 15:08:15 GMT

Well, it's not as though they've rushed it.
Perfection takes time.

Re: New finance system (are you sitting down?)

avatastic — Thu, 31 Mar 2016 21:20:15 GMT

Quote from: pwatson
PN are using 'two months' to mean around 60 days. Unfortunately their calendar is based on Venusian days

I thought a PN day was 8 hours and only M-F, so 60 PN days is around 129 Earth days. (add an extra Earth day for each bank holiday that falls between now and the end)