https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311001#M70062 mod:note<BR />split topic for better visibility Fri, 29 Jan 2016 12:35:08 GMT dvorak 2016-01-29T12:35:08Z https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311000#M70061 On Wed afternoon we returned home to find the overhead phone line lying on the ground across our entrance. &nbsp;I contacted Plusnet at about 15-00 and they tested the line, confirmed the fault and said an Outreach engineer would be in touch. &nbsp;The engineer attended at 16-10 and said that as the cable crossed the lane it would need 2 men to deal with the problem. &nbsp;At 10-00 on Thursday the engineer was on site working on the problem. &nbsp;By the time we returned home at 14-00 the line was back in place and the landline and computer back in working order. &nbsp;We live in the heart of the countryside, up a long track and THAT'S WHAT I CALL GREAT SERVICE. &nbsp;Thanks Plusnet.<BR />adie:green split topic for better visibility] Fri, 29 Jan 2016 12:08:20 GMT https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311000#M70061 owlbardo 2016-01-29T12:08:20Z https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311001#M70062 mod:note<BR />split topic for better visibility Fri, 29 Jan 2016 12:35:08 GMT https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311001#M70062 dvorak 2016-01-29T12:35:08Z https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311002#M70063 Welcome to the forums owlbardo!<BR />Sorry to hear you experienced a fault but I'm happy to hear that it was resolved swiftly for you <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Fri, 29 Jan 2016 16:51:52 GMT https://community.plus.net/t5/Plusnet-Feedback/owlbardo-Great-Service/m-p/1311002#M70063 HarryB 2016-01-29T16:51:52Z