topic Re: Latest "Which" isp survey.............Plusnet slips down the league table. in Plusnet Feedback

Latest "Which" isp survey.............Plusnet slips down the league table.

tijara33 — Wed, 23 Mar 2016 07:05:59 GMT

As expected, because of the problems with access to customer support, Plusnet is no longer a "Which" best buy. This is reflected in the report.
It still scores a respectable 65% but lags way behind the leading company which scores 83%. Hopefully next season Plusnet will again be a candidate for promotion.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Gel — Wed, 23 Mar 2016 07:27:21 GMT

Who achieved the 83%?
Incidentally does P Net white label "John Lewis" feature in table?

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Anonymous — Wed, 23 Mar 2016 07:44:49 GMT

"Zen" was top rated at 83%,
followed by "Utility Warehouse" at 80%.

Quote from: Gel
Incidentally does P Net white label "John Lewis" feature in table?

Yes, at 64%, i.e. 1% lower than Plusnet.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Gel — Wed, 23 Mar 2016 07:48:04 GMT

Thanks.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

PeterLoftus — Wed, 23 Mar 2016 07:48:34 GMT

I can see PN loosing the John Lewis contract. JL need to protect their reputation

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

anniesboy — Wed, 23 Mar 2016 07:50:19 GMT

Result pasted from "Which", I dont think they have been a Best Buy for a while, they are in third place currently.
Zen Internet Y 83% Utility Warehouse Y 80% Plusnet 65% John Lewis Broadband 64% Post Office 59% Vodafone 58% Virgin Media 54% Sky 50% EE Broadband 49% BT 47% TalkTalk 38%

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

minkey — Wed, 23 Mar 2016 08:00:07 GMT

Here's a link if anyone's interested
http://www.ispreview.co.uk/index.php/2016/03/broadband-satisfaction-study-hails-zen-internet-talktalk-hit-bottom.html

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

PeterLoftus — Wed, 23 Mar 2016 08:05:25 GMT

I note PN were cheapest with Sky and TalkTalk around the same price ???QED

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

billnotben — Wed, 23 Mar 2016 10:18:52 GMT

Quote from: PeterLoftus
cheapest

Lowest price is the best I would say.
I don't think there is any broadband I would call cheap anymore.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Anonymous — Wed, 23 Mar 2016 17:37:18 GMT

When I saw the Which? review, my first reaction was that none of my top five choices were even listed !, only the well known brands.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Luzern — Thu, 24 Mar 2016 11:46:26 GMT

How Which can include Utility Warehouse is somewhat of a puzzle, since their offerings are meant to be part of a bundle of services. My general impression from reading reviews is that the elements are a very mixed bag for value. Charges being composite, there are tales of woe, when members get in to problems, or try to extricate themselves.
All that in my opinion makes acceptance of Which's opinion of very doubtful value.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

tijara33 — Thu, 24 Mar 2016 17:17:38 GMT

Quote
All that in my opinion makes acceptance of Which's opinion of very doubtful value.

You're entitled to your opinion, as wrong as it might be.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

anniesboy — Thu, 24 Mar 2016 17:44:41 GMT

It is not an opinion from "Which" it is the result as they say.
( the latest results from our regular broadband customer-satisfaction survey.)

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

grahamn — Thu, 24 Mar 2016 18:17:49 GMT

No surprises. People, surveys and service performance are a moving feast.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Luzern — Fri, 25 Mar 2016 10:54:15 GMT

Quote from: tijara33
Quote
All that in my opinion makes acceptance of Which's opinion of very doubtful value.

You're entitled to your opinion, as wrong as it might be.

Thank you for that ringing endorsement!
Some reports here are not that glowing, bar the two 5-starred that have obvious commercial connections.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Oldjim — Fri, 25 Mar 2016 11:30:42 GMT

I used Which to check for white goods - went to the library - but my overall opinion was the same as when I junked my subscription many years ago
They try to give ratings / do checks on technical products such as cameras and fail miserably as their testing team are sadly lacking in the necessary detailed knowledge
Now that isn't unexpected as they can't know everything but they should really stay clear of such products

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

artmo — Fri, 25 Mar 2016 11:43:10 GMT

But PN is still a respectable 3rd albeit that they have dropped a little in percentage terms.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

billnotben — Fri, 25 Mar 2016 17:00:01 GMT

Quote from: Oldjim
They try to give ratings / do checks on technical products such as cameras and fail miserably as their testing team are sadly lacking in the necessary detailed knowledge

I came to the same conclusion. OK for white goods but for anything remotely high tech they miss obvious points.

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

pwatson — Fri, 25 Mar 2016 19:07:01 GMT

I don't trust Which? for anything - If they get reviews of things that I know something about so wrong, how can the reviews of something that I know little about be trusted?

Re: Latest "Which" isp survey.............Plusnet slips down the league table.

Townman — Sat, 26 Mar 2016 08:37:42 GMT

Which?'s judgement is no longer dependable - it has not been so for a long time, as was demonstrated by their last revision of ISP performance when they specifically cited PlusNET over matters which they have no direct control.
They still seem to think that different ISPs using the same BT technology will deliver speed improvements: that amongst many other examples informs me they do not understand what they seek to advise on. Must remember to cancel my subscription!