topic Re: Another PN contract renewal screw up!!! in Plusnet Feedback

Another PN contract renewal screw up!!!

tijara33 — Mon, 21 Mar 2016 19:13:40 GMT

I called to renew my contract a couple of days ago & received what I thought was a good deal from a young lady for another 24 months. I even praised her on the forum.
I was slightly suspicious earlier today when I received an email confirming my "product change".
My worst suspicions were confirmed this afternoon when my upload fell to 1.7 Mbps.
I did all of the normal things before reporting a fault. During a long conversation with tech. support it became obvious that I had indeed been but onto a 40/2 service!! Why on earth does this keep happening? It is either sheer incompetence or poor training by Plusnet. I was eventually transferred to customer services & hopefully the situation is now rectified.
If not I will be leaving. Please will a PN staff member ensure that the offending female employee who caused this c*ck up is fully debriefed & informed of my displeasure?
I'm glad to report that within an hour of my call, my speeds are returning to normal, as promised by B**** in CS. Please pass on my thanks & I'll call in sometime for that promised pint.

Re: Another PN contract renewal screw up!!!

adamwalker — Tue, 22 Mar 2016 09:50:19 GMT

Mistakes do happen but I am sorry about this.
I'm glad to see it's been quickly corrected too.

Re: Another PN contract renewal screw up!!!

tijara33 — Tue, 22 Mar 2016 12:14:29 GMT

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I'm glad to see it's been quickly corrected too.

I was most impressed Adam, both by the speed of answering my call & the logical way it was sorted out. Hopefully my download speed will fully recover over the next couple of weeks.

Re: Another PN contract renewal screw up!!!

adamwalker — Tue, 22 Mar 2016 12:31:33 GMT

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Hopefully my download speed will fully recover over the next couple of weeks.

It should do over the next few days, due to DLM it just takes a little longer than the change to the upstream.

Re: Another PN contract renewal screw up!!!

tijara33 — Fri, 25 Mar 2016 06:59:03 GMT

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It should do over the next few days,

All back to normal this morning, the DLM is working well.

Re: Another PN contract renewal screw up!!!

tijara33 — Sat, 26 Mar 2016 14:11:34 GMT

Amazingly enough I'm now getting my best ever speeds, 48/12! No, not jet propulsion but I am >500m from my cab.
This must have been caused by my "profile reset" after the renewal c*ck up.