https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306820#M69769 We once had an intermitent line&nbsp; fault that impacted on our phone and internet service that lasted at least 12 months. When the phone rang the internet would cut out and the router would reset itself. We would be off line for anything up to an hour at a time . Engineers could not&nbsp; find the cause . One day a chap turned up who was determined to find the reason. It took him all day and it turned out to be two pieces of incomaptible equipment in the exchange that generated line errors when a ring pulse is transmitted and caused the router to loose its sync. <BR />A freind had a fault last year that lasted 3 months. <BR />None of this is surprising though as the delivery of the internet via telephone lines is subject to many problems and difficulties. The technology is no where near reliable as the telephone network was never designed to deliver an internet service in thr first place. Tue, 19 Jan 2016 18:38:46 GMT runhare 2016-01-19T18:38:46Z https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306819#M69768 What is the longest time anyone has had to wait for Plusnet to resolve a problem with their service?&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" />&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" />&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /><BR /> Tue, 19 Jan 2016 12:30:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306819#M69768 choppy 2016-01-19T12:30:46Z https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306820#M69769 We once had an intermitent line&nbsp; fault that impacted on our phone and internet service that lasted at least 12 months. When the phone rang the internet would cut out and the router would reset itself. We would be off line for anything up to an hour at a time . Engineers could not&nbsp; find the cause . One day a chap turned up who was determined to find the reason. It took him all day and it turned out to be two pieces of incomaptible equipment in the exchange that generated line errors when a ring pulse is transmitted and caused the router to loose its sync. <BR />A freind had a fault last year that lasted 3 months. <BR />None of this is surprising though as the delivery of the internet via telephone lines is subject to many problems and difficulties. The technology is no where near reliable as the telephone network was never designed to deliver an internet service in thr first place. Tue, 19 Jan 2016 18:38:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306820#M69769 runhare 2016-01-19T18:38:46Z https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306821#M69770 Is there anything I can help you with @choppy? Wed, 20 Jan 2016 10:55:55 GMT https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306821#M69770 adamwalker 2016-01-20T10:55:55Z https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306822#M69771 Probably worth linking to here to keep everything tied together: <A href="http://community.plus.net/forum/index.php/topic,147899.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,147899.0.html</A> Wed, 20 Jan 2016 11:38:06 GMT https://community.plus.net/t5/Plusnet-Feedback/Longest-wait/m-p/1306822#M69771 Chris 2016-01-20T11:38:06Z