https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305688#M69673 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: warpspider</TD></TR><TR><TD>Are we entitled to money off our bills for long periods of awful service?&nbsp; <BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />entitled? no. Sat, 16 Jan 2016 12:26:44 GMT chenks76 2016-01-16T12:26:44Z https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305686#M69671 My fibre connection has been terrible for the past 2 weeks, customer support seem happy to ignore my ticket for long periods of time, weekends now mean my ticket will not be looked at till next week at the earliest.<BR />Are we entitled to money off our bills for long periods of awful service?&nbsp; <BR /> Sat, 16 Jan 2016 12:03:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305686#M69671 warpspider 2016-01-16T12:03:18Z https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305687#M69672 You would've thought so, but unfortunately it doesn't work that way. <BR />I too am waiting on my issue being resolved properly, they just don't seem to care, don't understand where they get the awards for 'customer satisfaction' from. Sat, 16 Jan 2016 12:20:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305687#M69672 jt 2016-01-16T12:20:35Z https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305688#M69673 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: warpspider</TD></TR><TR><TD>Are we entitled to money off our bills for long periods of awful service?&nbsp; <BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />entitled? no. Sat, 16 Jan 2016 12:26:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Money-off-our-bill-for-bad-service/m-p/1305688#M69673 chenks76 2016-01-16T12:26:44Z