Praise where praise is due

Caerefail — Sat, 16 Jan 2016 11:26:03 GMT

I've been a member of this forum since joining Plusnet in September 2015. My own switch went through without issue and my broadband speed has more than doubled (from around 2Mb on a good day to a consistent 4.5/4.8 Mb) with a few internal wiring changes on advice from members here.
I have been lurking on the forum (as I suspect most members do :)) and following posts in detail in the Feedback and ADSL sections. All I can say is that I am impressed by the amount of support given by members and CRT here, and the patience shown to people with issues. I know that a few customers do have horrendous problems created by Plusnet mistakes and that the wait times for phone support can be stupid and communication could be better, but when you think of the thousands of customers that there must be, I think that by and large Plusnet aren't doing a bad job - especially for what you pay.
So I just want to say thanks to all for the help members and CRT give everyone - people are very ready to complain but tend not to post 'bouquets' and I think that is sad (and also presents a very distorted view of Plusnet - especially as I've noticed many of the complaints are not actually Plusnet's 'fault' when investigated).
Thank you all.

Re: Praise where praise is due

HarryB — Sat, 16 Jan 2016 13:17:55 GMT

It's always nice to see some positive feedback. Thanks Caerefail

Re: Praise where praise is due

Anotherone — Sun, 17 Jan 2016 19:03:11 GMT

Hope you had a good Xmas and New Year Caerefail, glad your connection is still working well. Did Santa Claus treat you to that UPS I wonder?

Re: Praise where praise is due

Caerefail — Mon, 18 Jan 2016 09:15:51 GMT

'Fraid not - but I can always ask for birthdays
Hope you had a good time as well.

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Praise where praise is due

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