big increase in broadband cost without warning

benrm — Mon, 14 Mar 2016 20:55:13 GMT

Very annoyed to find my broadband increased from £6.50 to £16.99 with only an email 3 days before my DD is to be paid. On the same day I received an email to say my line rental saver is due in 1 month, but I only find out via a billing email with broadband. Why can't I be reminded in good time to set up a new BB contract?? I have started a new contract but would like this to be backdated to include the current month as the increase is too much for me.
It's bad form for a customer of 4+years as it tempts me to look into other deals and consider moving supplier.

Re: big increase in broadband cost without warning

adamwalker — Tue, 22 Mar 2016 12:23:41 GMT

Thanks for the feedback on this.
If you contact our Customer Options Team on 0800 432 0200 they'll arrange the best deal we can for you.

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big increase in broadband cost without warning

Re: big increase in broadband cost without warning