https://community.plus.net/t5/Plusnet-Feedback/PlusNet/m-p/1303941#M69493 I think that you need to qualify your poll to cover a time period. Those, such as myself, who have had a service for a long time with little need to contact Plusnet may report having had very good experiences when they did. It seems customers with more recent experiences may have very different views. Wed, 09 Mar 2016 19:01:37 GMT alanf 2016-03-09T19:01:37Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet/m-p/1303940#M69492 please see my post of todays date for more detail on the poor customer service. It is impossible to get through to them Wed, 09 Mar 2016 16:24:44 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet/m-p/1303940#M69492 TerriblePlusNet 2016-03-09T16:24:44Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet/m-p/1303941#M69493 I think that you need to qualify your poll to cover a time period. Those, such as myself, who have had a service for a long time with little need to contact Plusnet may report having had very good experiences when they did. It seems customers with more recent experiences may have very different views. Wed, 09 Mar 2016 19:01:37 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet/m-p/1303941#M69493 alanf 2016-03-09T19:01:37Z