https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303725#M69473 Hi Adam, thanks for your reply. Unfortunately it is now 22nd at the earliest that i will be able to use broadband. <BR />How do i go about cancelling my order, and will I get a refund for the router I paid for but cannot use?<BR />Thanks<BR />Natalie Tue, 19 Jan 2016 16:14:58 GMT natzp 2016-01-19T16:14:58Z https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303723#M69471 I ordered fibre broadband on 23.12, was told the earliest I could have it activated was 11.1. It still isn't connected. Because I'm at work, chatting to someone at the online help desk would be best but it's never working. I was assured yesterday on the phone I would be online by midnight last night but I'm not. Why does it take so long? Tue, 12 Jan 2016 10:49:56 GMT https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303723#M69471 natzp 2016-01-12T10:49:56Z https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303724#M69472 Hi there, <BR />Sorry to see we've not been able to deliver your services on the dates we'd hoped to. <BR />I can see the reason for this is a delay to the phone order, I've checked this on our suppliers systems and see that the issue should be resolved on 20/1/16 so the order is set to progress following that. Thu, 14 Jan 2016 17:03:43 GMT https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303724#M69472 adamwalker 2016-01-14T17:03:43Z https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303725#M69473 Hi Adam, thanks for your reply. Unfortunately it is now 22nd at the earliest that i will be able to use broadband. <BR />How do i go about cancelling my order, and will I get a refund for the router I paid for but cannot use?<BR />Thanks<BR />Natalie Tue, 19 Jan 2016 16:14:58 GMT https://community.plus.net/t5/Plusnet-Feedback/Unimpressive-service/m-p/1303725#M69473 natzp 2016-01-19T16:14:58Z