topic Re: Don't get it in Plusnet Feedback

Don't get it

vancrack — Wed, 02 Mar 2016 00:44:12 GMT

Why so many haters?? I've been with PN for almost my 18 month contract term and not once have I had a problem. I've no idea what the Customer Service is like because I've never had to call them, the 40mb line has been faultless since day one!
Having said that, I am finding the old Technicolour router a bit, umm, old. What are the chances of me getting an upgrade?

Re: Don't get it

Anoush — Wed, 02 Mar 2016 00:57:09 GMT

Awesome, thanks for posting. It's nice to hear back when things go well If you call our Customer Options Team on 0800 013 2632, I'm sure that they can look into upgrading your router on a new contract and potentially better deal, providing you're within the final 3 months of your current contract (or out of contract).
They're open 0800 to 2000 Monday to Friday and 0900 to 1730 at the weekend. It's usually quicker to get through to them early in the morning, if you can.

Re: Don't get it

vancrack — Wed, 02 Mar 2016 01:03:11 GMT

Thanks, I'll give them a buzz tomorrow and see what deal they can cut for me. Here's hoping!

Re: Don't get it

RobRS — Wed, 02 Mar 2016 06:00:13 GMT

Quote from: Anoush
I'm sure that they can look into upgrading your router on a new contract and potentially better deal, providing you're within the final 3 months of your current contract (or out of contract).

Yes as I found out today they can offer a 24 Month contract for £12.50 a month (that's £12.50 more than new customers get on an 18 Month contract), this will save you £40 on a new router.
or as I did you can buy a decent Netgear router for £39.99 from a local electrical retailer.

Re: Don't get it

jafreer — Thu, 03 Mar 2016 15:52:25 GMT

Quote from: vancrack
Why so many haters?

Because there are a lot of people who are not happy with the service. I'm glad you haven't had any difficulty - long may it continue.