topic ADSL to 40/2 to 80/20: very pleased in Plusnet Feedback

ADSL to 40/2 to 80/20: very pleased

myredhotcar — Tue, 01 Mar 2016 14:04:38 GMT

I joined Plusnet in 2013 as an ADSL customer. I had a lot of issues and was never that happy with my connection.
I recently decided to bite the bullet and upgraded to FTTC 40/2 which was activated on the 24th of February. I expected a horrible connection but things went pretty well and I was getting 35-38 down and a consistent 2 up. I pushed ahead and upgraded to 80/20 which was activated today, very pleased with the result:

The switchover took place on the date given, my Hub One turned up in good time and performs well. I used the online chat function a few times before and during the transition and found the service efficient and the staff very polite and helpful.
All in I am very pleased; my only slight gripe is that the service is fairly expensive and I do not appear to have been given any discount as a long-ish term customer.
Ultimately pretty happy though so thanks Plusnet, good stuff

Re: ADSL to 40/2 to 80/20: very pleased

spraxyt — Tue, 01 Mar 2016 20:01:00 GMT

Thanks for a good-news story.
Is your phone service with Plusnet? If so speaking with the Customer Options Team on 0800 013 2632 might be worthwhile.

Re: ADSL to 40/2 to 80/20: very pleased

Anoush — Wed, 02 Mar 2016 00:02:48 GMT

Awesomeness, thanks for posting. It is really nice to hear back when things go well. I'm happy that your fibre service is running smoothly. (I envy you, I only get 46 Mb in my area.. ).
If you call our customer options team as spraxyt has advised, if you are still within 14 days from the time you first signed to your new 80/20 contract, they should be able to amend it for you and offer a discount, if we provide your phone service as well, that is.

Re: ADSL to 40/2 to 80/20: very pleased

myredhotcar — Wed, 02 Mar 2016 13:52:39 GMT

Thanks to the both of you, I will do this as pay Plusnet for both services. I'll update the thread as and when

Re: ADSL to 40/2 to 80/20: very pleased

myredhotcar — Wed, 02 Mar 2016 14:30:28 GMT

Just phoned customer options. First time I've actually phone Plusnet I believe; waiting times were low, both advisors I spoke to were very polite and helpful and the cost has now been adjusted and I am very happy with the new price.
So I am now incredibly pleased and unequivocally so. No gripes whatsoever and a very happy customer

Re: ADSL to 40/2 to 80/20: very pleased

spraxyt — Wed, 02 Mar 2016 18:05:42 GMT

Thanks for the feedback. Pleased to hear calling the COT worked out for you.