topic Re: Online chat is currently unavailable in Plusnet Feedback

Online chat is currently unavailable

KevinG — Tue, 05 Jan 2016 13:35:36 GMT

This has been the message every time I have tried recently, including now. Is this now dead and buried as well as the ticket system? Do we now have to phone and sit in a queue for absolutely everything?

Re: Online chat is currently unavailable

Oldjim — Tue, 05 Jan 2016 13:36:58 GMT

works for me - do you have an ad blocker running

Re: Online chat is currently unavailable

w23 — Tue, 05 Jan 2016 13:41:48 GMT

Specifically, if you have anything that might block 'Google GTM' this will prevent chat from working.
AVAST Online security, for example, blocks this as default.

Re: Online chat is currently unavailable

KevinG — Tue, 05 Jan 2016 13:48:51 GMT

Right, it was the Ad Blocker, I've disabled it for the site and it works. I would never have thought of that, thank you. Not only that but I got through straight away and my query was resolved!

Re: Online chat is currently unavailable

Anotherone — Tue, 05 Jan 2016 15:56:04 GMT

Thanks for the heads-up as well OJ and w23.

Re: Online chat is currently unavailable

drunkenmonkey — Tue, 05 Jan 2016 17:03:12 GMT

As someone who manages google tag manager on a daily basis it's really not the place to be putting such a critical piece of code, the mind boggles why PN decided to put it there, I can only assume it's because it's easier than asking developers to insert it!

Re: Online chat is currently unavailable

Townman — Wed, 06 Jan 2016 16:28:25 GMT

@CRT,
Does this point to a need to make people aware (on links to the chat service) that advert blockers will inhibit the support channel technology? As suggested before a resurection of the ticket system would be a simpler solution all round!