topic Re: Who forgot to renew the license in Plusnet Feedback

Who forgot to renew the license

Oldjim — Thu, 31 Dec 2015 09:50:55 GMT

http://www.mybroadbandspeed.co.uk/

Re: Who forgot to renew the license

KevinG — Thu, 31 Dec 2015 09:52:18 GMT

Given that it hasn't worked properly for years, probably best left to fade away.

Re: Who forgot to renew the license

Strat — Thu, 31 Dec 2015 10:34:07 GMT

A bit different....

Re: Who forgot to renew the license

Chris — Thu, 31 Dec 2015 11:20:59 GMT

Thanks for flagging up, I've given someone a nudge internally about this to look into.

Re: Who forgot to renew the license

Townman — Thu, 31 Dec 2015 13:51:40 GMT

~~Seems that your 'nudge' must have been 'a firm prod with a sharp stick' cos it looks like it got fixed PDQ!~~
I looked no further than seeing that the expired licence issue had been resolved!

Re: Who forgot to renew the license

bobpullen — Thu, 31 Dec 2015 13:56:49 GMT

Still erroring here (ref: 89422).

Re: Who forgot to renew the license

Oldjim — Thu, 31 Dec 2015 14:00:08 GMT

yup - Strat's error for me also
Is this latency thing a new check as I don't remember seeing it before

Re: Who forgot to renew the license

Anonymous — Thu, 31 Dec 2015 14:04:06 GMT

Me too, could it be down to the fact that my router doesn't respond to pings?

Re: Who forgot to renew the license

Oldjim — Thu, 31 Dec 2015 14:09:37 GMT

nope as mine does

Re: Who forgot to renew the license

bobpullen — Thu, 31 Dec 2015 15:00:18 GMT

Quote from: Oldjim
Is this latency thing a new check...

Yes, the underlying software has been upgraded (the version we were running previously is now end of life). AIUI, the box/network links etc. have also been bulked up and the caveat about it being broken removed.

Re: Who forgot to renew the license

Mal08 — Thu, 31 Dec 2015 16:39:49 GMT

Still not working here

Re: Who forgot to renew the license

wayyoung — Thu, 31 Dec 2015 17:04:49 GMT

Quote from: Mook
Me too, could it be down to the fact that my router doesn't respond to pings?

AFAIK, the PN Hub One doesn't respond to ICMP on the WAN side so I can't see how this would work?
Tony

Re: Who forgot to renew the license

SpendLessTime — Thu, 31 Dec 2015 17:34:26 GMT

Not working here either, latency test cannot connect to test server.
My router does work with Thinkbroadband Quality Monitor so "Houston we have a problem"

Re: Who forgot to renew the license

Anonymous — Thu, 31 Dec 2015 17:44:00 GMT

Quote from: misterTony
AFAIK, the PN Hub One doesn't respond to ICMP on the WAN side so I can't see how this would work?
Tony

I don't use the Plusnet Hub I use proper hardware. See Sig.

Re: Who forgot to renew the license

wayyoung — Thu, 31 Dec 2015 17:54:20 GMT

LOL. Unfortunately I get an extra 2.5MB sync using the PN Hub compared to my W9980 so a no brainer for me to be using it, although it is painful!
My point being that it's a tool that PN customers cant use when using their PN supplied routers 😕
Tony
mav:quote

Re: Who forgot to renew the license

Anotherone — Fri, 01 Jan 2016 01:21:30 GMT

I think the assumption that the test might be trying to ping your own router is wrong. It will probably check latency in a similar manner to the BTw Performance test - not that the ping from that test is a reliable indicator anyway
If you want a good indicator of your latency do a ping ntp.plus.net from a command prompt.

Re: Who forgot to renew the license

bobpullen — Mon, 04 Jan 2016 13:03:38 GMT

Some of the ports that need to be open are being blocked by an upstream device. We know what needs to be done to fix it and are waiting for an engineer to schedule the time to do so.

Re: Who forgot to renew the license

Oldjim — Mon, 04 Jan 2016 13:14:41 GMT

As an aside - why wasn't the new system tested before unleashing it on the general public

Re: Who forgot to renew the license

bobpullen — Mon, 04 Jan 2016 13:19:00 GMT

I imagine it was was, at least in isolation. I'm afraid I don't know enough about the work to comment with certainty. It may well have been an unrelated change that broke things post implementation.

Re: Who forgot to renew the license

Anonymous — Mon, 04 Jan 2016 13:58:55 GMT

Well for what it's worth I still get the 'Latency Test Error' message when I try it.
Can you confirm / deny the need for the User's router to respond to ping requests please?