topic Re: New Plusnet Community Open to All Vote in Plusnet Feedback

New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 11:09:42 GMT

I was going to put in a don't care option but that simply leads to confusion, I think this question needs to have a definitive Yes or No.
I have also 'hidden' the results until the poll expires, simply to prevent votes being cast based on a preferred outcome.

Re: New Plusnet Community Open to All Vote

Chris — Fri, 19 Feb 2016 11:31:51 GMT

Just as a bit of background:

Quote from: Liam

I understand your concerns around opening it up to non Plusnet customers, however, there's some context that needs to be considered:
1. We won't be communicating the removal of this feature so I wouldn't expect a massive influx
2. We've spoken to lots of Lithium customers - particularly other Telco's - and not one has reported non customers as causing issues so we can have some confidence with that
3. The long term plan is to reinstate the account link with Lithium but to make it better IE single sign on. Not confirmed yet but it's certainly part of the grand plan!

Re: New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 11:49:28 GMT

I don't think that the existing forum board areas should be open to non-customers (for posting).
Therefore I vote 'NO'.
However I would support having a NEW 'non-customer' board added which was open to everyone.
So I'm not entirely against the idea, so long as access is restricted to specific boards.

Re: New Plusnet Community Open to All Vote

Chris — Fri, 19 Feb 2016 12:01:28 GMT

I appreciate the suggestions but this isn't feasible, locking the signup or specific boards to Plusnet customers isn't something we're able to do, especially at launch.
Other telco communities are open to all already and they don't see a large number of non-customer posts.

Re: New Plusnet Community Open to All Vote

alanf — Fri, 19 Feb 2016 12:11:06 GMT

For those who, like me, previously unaware of the coming change, read the announcement here.

Re: New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 12:12:06 GMT

Quote from: Chris
Other telco communities are open to all already and they don't see a large number of non-customer posts.

So there is little advantage in allowing non-customers to post !

Re: New Plusnet Community Open to All Vote

HairyMcbiker — Fri, 19 Feb 2016 12:16:37 GMT

It's a bit chicken and egg, if you are thinking of moving then looking at the new isp's forum is a good move. If you can't access it, bad, but if it is open to all then Open for viewing is fine.

Re: New Plusnet Community Open to All Vote

NorthEasterner — Fri, 19 Feb 2016 12:35:50 GMT

Look at the BT forums
They're open to non BT customers and seems to be a mess all over the shop
NE

Re: New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 12:52:35 GMT

Quote from: Chris
Just as a bit of background:
Quote from: Liam

I understand your concerns around opening it up to non Plusnet customers, however, there's some context that needs to be considered:
1. We won't be communicating the removal of this feature so I wouldn't expect a massive influx
2. We've spoken to lots of Lithium customers - particularly other Telco's - and not one has reported non customers as causing issues so we can have some confidence with that
3. The long term plan is to reinstate the account link with Lithium but to make it better IE single sign on. Not confirmed yet but it's certainly part of the grand plan!

1. If this feature is not being 'advertised' then it's pointless. But news travels fast on the internet.
2. Fair enough, we do not have the information you have, so only time will tell.
3. A single sign on, as useful as it is, can have serious repercussions if the data is compromised allowing direct access to account data held on Plusnet. You only need to think of TalkTalk.
Of course the question has to be asked of Plusnet, is this poll worth the HTML it's written in? That is, if the consensus of the vote is NO would Plusnet abide by the wishes of the users and make the new service private?

Re: New Plusnet Community Open to All Vote

Chris — Fri, 19 Feb 2016 12:59:45 GMT

Quote
That is, if the consensus of the vote is NO would Plusnet abide by the wishes of the users and make the new service private?

Quote from: Chris
I appreciate the suggestions but this isn't feasible, locking the signup or specific boards to Plusnet customers isn't something we're able to do, especially at launch.

Unfortunately it's not something we're able to do.

Re: New Plusnet Community Open to All Vote

hooverman — Fri, 19 Feb 2016 13:06:51 GMT

I voted NO the forum should be there to sort out issues that happen on Plusnet ,I dont think it would be fair to Plusnet users to clutter the forum with questions about PN service from those whos isp is elsewhere, I think its fine to let others see whats on the forum but thats it

Re: New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 13:09:42 GMT

Fair enough Chris thanks for the reply. Having said what you have I'll edit the poll to show the results albeit somewhat redundant.

Re: New Plusnet Community Open to All Vote

billnotben — Fri, 19 Feb 2016 13:41:52 GMT

Quote from: Chris
Unfortunately it's not something we're able to do

I would guess this is all no more than a buck passing exercise.
As in we want a forum but let someone else run it.
Of course it's a no as there is no other sensible answer.
But it's already a done deal so the underlying answer from Plusnet is tough live with it.
This has happened on other sites I've been with and the result is never an improvement by any stretch of the imagination.

Re: New Plusnet Community Open to All Vote

Luzern — Fri, 19 Feb 2016 18:35:33 GMT

Quote from: Mook
I was going to put in a don't care option but that simply leads to confusion, I think this question needs to have a definitive Yes or No.
I have also 'hidden' the results until the poll expires, simply to prevent votes being cast based on a preferred outcome.

Have you? Ihave XRay eyes then.

Re: New Plusnet Community Open to All Vote

NedLudd — Fri, 19 Feb 2016 19:12:08 GMT

Quote
Question: Do you think Plusnet should make the new Community Site open to Non Plusnet Members(Voting closes: 26/02/2016, 11:09)

I voted 'Yes' to this question but then I find elsewhere that outsiders will be able to post!! That, I don't agree with.
Please change my vote to 'No'.

Re: New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 19:16:31 GMT

Quote from: lucerne
Have you? Ihave XRay eyes then.

Sorry to disappoint you but you don't! If you read replies 9 and 11 you'll see why I'm showing the results.

Re: New Plusnet Community Open to All Vote

MattyC — Fri, 19 Feb 2016 19:53:16 GMT

Quote from: Mook
1. If this feature is not being 'advertised' then it's pointless. But news travels fast on the internet.
2. Fair enough, we do not have the information you have, so only time will tell.
3. A single sign on, as useful as it is, can have serious repercussions if the data is compromised allowing direct access to account data held on Plusnet. You only need to think of TalkTalk.
Of course the question has to be asked of Plusnet, is this poll worth the HTML it's written in? That is, if the consensus of the vote is NO would Plusnet abide by the wishes of the users and make the new service private?

No offence intended Mook, but this is a bit of a moot poll. Accounts on the new forum will no longer tie into customer accounts, so there'll be no way for us to moderate who signs up.

Quote from: Liam
2. We've spoken to lots of Lithium customers - particularly other Telco's - and not one has reported non customers as causing issues so we can have some confidence with that

Liam has put a lot of research into this point, and it has been raised internally, as well as by the focus group of customers who we have let in on the details of the new forums. As a result, I stand by this.
I also can't see anyone who has never been a Plusnet customer really committing themselves to excessive trolling on the forums once they've had an initial ban of their main email address. Potentially, there could be ex-customers who come and say their piece, but I think we have a responsibility to let them speak if they've had a bad experience.

Re: New Plusnet Community Open to All Vote

Anotherone — Fri, 19 Feb 2016 20:00:51 GMT

Quote from: alanf
For those who, like me, previously unaware of the coming change, read the announcement here.

Also read this here.
Whilst we weren't too happy about people who weren't or aren't Plusnet customers being able to register, as jelv has said

Quote from: spoon
If anyone is likely to cause trouble it's ex-customers with a grudge. If you were on these forums before you left you can still post.
I haven't seen any evidence that we have significant trouble with ex-users on here.
I think this is a non-issue!

Re: New Plusnet Community Open to All Vote

HPsauce — Fri, 19 Feb 2016 21:10:51 GMT

Quote from: MattyC
No offence intended Mook, but this is a bit of a moot poll. Accounts on the new forum will no longer tie into customer accounts, so there'll be no way for us to moderate who signs up.

So at least we know it's a "done deal".
I think it may well be "so long and thanks for all the fish" for many regulars in that case.
In my own case it will be one more reason to open my mind to other ISP's (or one less reason to stay, depending how you look at it).

Re: New Plusnet Community Open to All Vote

Anonymous — Fri, 19 Feb 2016 21:15:36 GMT

No offence taken MattyC, this poll was originally started prior to knowing it was a waste of time. I started it when I realised there wasn't a lot of support being shown for the new forum being public so I though it might serve a purpose, but I am a wiser person now.