https://community.plus.net/t5/Plusnet-Feedback/50-or-60/m-p/1295986#M68366 Plusnet - I think you need to review your template ticket messages!<BR />"Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a <B>£50</B> charge applies Do not hesitate to get back in touch online at <A href="http://contactus.plus.net" target="_blank">http://contactus.plus.net</A> or by phone on 0800 432 0200 if we can be of further assistance."<BR />[Email notification sent to: xxxxxxxxxxxxx]<BR />[Sms Message: I have scheduled an engineer to visit your property<BR />Appointment : xxxxxxxxx<BR />If this needs to be re-arranged or cancelled please give at least 24 hours notice. Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a <B>£60 </B>charge] Wed, 23 Dec 2015 09:16:14 GMT ciderboy 2015-12-23T09:16:14Z https://community.plus.net/t5/Plusnet-Feedback/50-or-60/m-p/1295986#M68366 Plusnet - I think you need to review your template ticket messages!<BR />"Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a <B>£50</B> charge applies Do not hesitate to get back in touch online at <A href="http://contactus.plus.net" target="_blank">http://contactus.plus.net</A> or by phone on 0800 432 0200 if we can be of further assistance."<BR />[Email notification sent to: xxxxxxxxxxxxx]<BR />[Sms Message: I have scheduled an engineer to visit your property<BR />Appointment : xxxxxxxxx<BR />If this needs to be re-arranged or cancelled please give at least 24 hours notice. Please note if the engineer detects the issue is caused by your equipment, wiring or damaged to BT equipment inside the premises, a <B>£60 </B>charge] Wed, 23 Dec 2015 09:16:14 GMT https://community.plus.net/t5/Plusnet-Feedback/50-or-60/m-p/1295986#M68366 ciderboy 2015-12-23T09:16:14Z https://community.plus.net/t5/Plusnet-Feedback/50-or-60/m-p/1295987#M68367 I'm pretty confident all the stock ticket templates have been updated to £50, so I'm assuming whoever did this was using their own template and hasn't updated it.<BR />Could you PM me the account username/ticket ref this relates to so I can pass the feedback on to them.<BR />Thanks. Wed, 23 Dec 2015 10:31:42 GMT https://community.plus.net/t5/Plusnet-Feedback/50-or-60/m-p/1295987#M68367 HarryB 2015-12-23T10:31:42Z