https://community.plus.net/t5/Plusnet-Feedback/50-charge-for-engineers-visit-etc-etc/m-p/1294865#M68198 OK fair enough - if the fault is on the premises OR if I cancel within 48 hrs of appt or if I am not in when engineer calls you charge me £50. Yes I'll accept that seeing as there is nothing in the premises except a brand new router you supplied connected to the master socket which is not my responsibility.<BR />Does this work both ways - will you pay me £50 if the engineer doesn't show or cancels within 48hrs? I suspect that this is a case of do as I say and not as I do. Sun, 20 Dec 2015 20:06:54 GMT longedge 2015-12-20T20:06:54Z https://community.plus.net/t5/Plusnet-Feedback/50-charge-for-engineers-visit-etc-etc/m-p/1294865#M68198 OK fair enough - if the fault is on the premises OR if I cancel within 48 hrs of appt or if I am not in when engineer calls you charge me £50. Yes I'll accept that seeing as there is nothing in the premises except a brand new router you supplied connected to the master socket which is not my responsibility.<BR />Does this work both ways - will you pay me £50 if the engineer doesn't show or cancels within 48hrs? I suspect that this is a case of do as I say and not as I do. Sun, 20 Dec 2015 20:06:54 GMT https://community.plus.net/t5/Plusnet-Feedback/50-charge-for-engineers-visit-etc-etc/m-p/1294865#M68198 longedge 2015-12-20T20:06:54Z